SUDHEER CHAITANYA DEEKONDA
Hyderabad
Summary
11+ years of experience in international corporations working in the fields of business analytics, MIS reporting, and people management. I am currently employed with TEKsystems as a Senior Consultant, and I have experience working on several ServiceNow Reporting and Performance Analytics projects.
Overview
13
13
years of professional experience
Work History
Sr. Consultant
TekSystems
07.2024 - Current
- Company Overview: Client: HSBC
- Primarily responsible for creating and maintaining Homepages, Dashboards and Reports using both reporting as well as Performance Analytics (PA)
- Analyze business processes and provide innovative and scalable solutions to increase operational planning
- Creating reports on workflow data imports for ITSM, PPM, CMDB, demands read roles and change ServiceNow modules
- PA Admin activity – Cleanup unused reports, planning and implementing methods to reduce the number
- Identifying and Cleansing ServiceNow reports which are no longer in use
- Creating reports on Performance Analytics using Indicators/Indicator Source, Jobs, Breakdowns, Indicator Groups, Text Analytics, Group Indicators, Spotlight
- Client: HSBC
Performance Analytic Consultant
Constellation Global
07.2023 - 05.2024
- Company Overview: Client: GSK
- Primarily responsible for creating and maintaining Homepages, Dashboards and Reports using both reporting as well as Performance Analytics (PA)
- Analyze business processes and provide innovative and scalable solutions to increase operational planning
- Creating reports on workflow data imports for ITSM, PPM, CMDB, demands read roles and change ServiceNow modules
- Cross team functioning with powerbi team help to integrate the SNOW data and create different KPI’s that are not achievable due to the limitations
- PA Admin activity – Cleanup unused reports, planning and implementing methods to reduce the number
- Identifying and Cleansing ServiceNow reports which are no longer in use
- Client: GSK
Sr. Technical Specialist
Brillio Technologies Pvt. Ltd
03.2022 - 07.2023
- Company Overview: Client: Realogy/Anywhere
- Primarily responsible for creating and maintaining Homepages, Dashboards and Reports using both reporting as well as Performance Analytics (PA)
- Creating reports on workflow data imports for ITSM, PPM, CMDB, demands read roles and change ServiceNow modules
- Working as a backup to perform ATFs as well as manual testing on the stories
- Identifying and Cleansing ServiceNow Reports which are no longer in use
- Client: Realogy/Anywhere
Sr. Data Analyst
Value Labs
07.2019 - 02.2022
- Company Overview: Client: Bristol-Myers Squibb/Celgene
- Primarily responsible for creating and maintaining Homepages, Dashboards and Reports using both reporting as well as Performance Analytics (PA)
- Understanding the KPI’s provided by the requester and developing Live Dashboards and reports via reporting module or by Performance Analytics (PA)
- Developed global reports using client-based objectives on ServiceNow
- Documented all implementations and best practices defined within team
- Built reports using excel to fill the gaps in MS Excel
- Client: Bristol-Myers Squibb/Celgene
Analyst
Kelly Services
09.2018 - 07.2019
- HR MIS & Reporting
- Certification Distributions with the help of Macros to send emails for all Certificate Holders
- Share Point Administration, reviewing and granting access to Share Point Users through a request
POD Lead
Intelenet Global Services Pvt Ltd
08.2017 - 09.2018
- Company Overview: Client: Apple
- Managing a team of 30 associates, which includes ownership of priority ticketing and presenting weekly Quality reports with respective RCA to the Management/Leadership
- Analyze and identify trends to build recommendations to improve Quality, Process and Performance of the Team
- Govern calibration exercises and cross functional training support and drive innovation by coordinating with team members to identify process improvement opportunities
- Client: Apple
Associate Lead
Global Logic Technologies Limited
04.2012 - 03.2015
- Company Overview: Client: Google
- As a part of Lane Mapping and GT Mapping our prime focus was to capture the Missing Lane Information to render road segments with respect to their actual road width and lane attributes in real world
- This introduced Google platform to multiple applications that were available on other commercial solutions
- Created different kinds of reports (pivots, charts, tabular) using global and local filters, publishing process wise quality reports & managed team size of 15 members
- Client: Google
Education
MBA -
CSI INSTITUTE OF MANAGEMNET
01.2015
B.Tech - IT
CMR COLLEGE OF ENGENERINGAND TECHNOLOGY
01.2011
Skills
- ServiceNow Reporting, Platform analytics & Performance Analytics
- MS Office Advanced Excel
- ITIL 4 Foundation
- Performance Analytics Micro Certified
Personal Information
Date of Birth: 11/10/89
Professional Synopsis
11+ years, 7+ years, Service Now Reporting, Performance Analytics, Data Visualization, Service Now Reporting, Performance Analytics ITSM, CMDB, PPM
Timeline
Sr. Consultant
TekSystems
07.2024 - Current
Performance Analytic Consultant
Constellation Global
07.2023 - 05.2024
Sr. Technical Specialist
Brillio Technologies Pvt. Ltd
03.2022 - 07.2023
Sr. Data Analyst
Value Labs
07.2019 - 02.2022
Analyst
Kelly Services
09.2018 - 07.2019
POD Lead
Intelenet Global Services Pvt Ltd
08.2017 - 09.2018
Associate Lead
Global Logic Technologies Limited
04.2012 - 03.2015
MBA -
CSI INSTITUTE OF MANAGEMNET
B.Tech - IT
CMR COLLEGE OF ENGENERINGAND TECHNOLOGY