Summary
Overview
Work History
Education
Skills
Major Customers Projects
Personal Information
Passport Validity
Timeline
Generic

Sudheesh Thoduvayal

Software Development Support Manager
Bangalore

Summary

24 Years of total IT experience and 19 years with IBM India Pvt Ltd. Having Excellent people management skill and exceptional skill in building new team from the scratch. Having deep knowledge in software development support. Worked on various Information technology area including software, hardware storage and cloud.

Results-oriented Software development manager offering 2 years experience in field. History of implementing successful improvements to department and leading changes by example.

AIX development Support Manager, AIX development support specialist, POWER Implementation & Support specialist, Storage/SAN Implementation & Support specialist, RTS Team leader are the various management and technical role handled in the career.

Having good understanding about software development life cycle, tools and technologies, cloud technology and offerings, virtualization, Dev-ops Life cycle, CI/CD process, containerisation technologies. Active participation in customer support automation and various IBM digitalisation projects.

Overview

16
16
years of professional experience
1
1
Language

Work History

AIX Development Support Manager

IBM India Private Limited
Bangalore
08.2022 - Current
  • Responsible for managing 24 software support specialists who support global AIX software customers for problem determination and finding the defect
  • Working closely with L3/Development team for building fixes and escalations
  • Handling technical escalations from the global customers i
  • Working as a Emergency Response Manager (ERM)on duty
  • Having exceptional skill in building new team from the scratch
  • Lead the huge recruitment process of 45 resources including three managers in 2023
  • Built three leading support team from scratch.
  • Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure
  • Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture
  • Collaborated with cross-functional teams for successful product launches and seamless integration of new features
  • Controlled resources and assets for department activities to comply with industry standards and government regulations

AIX Development Support Specialist

IBM India Private Limited
Bangalore
05.2018 - 08.2022
  • AIX Kernel/Dump/Boot problem determination debugging
  • Interact with AIX development team for building fixes.
  • Working closely with global technical specialists for digitalization and automation
  • Handled global customer escalations,India technical escalations by working with different India regional TSS support team, coordination with Regional Contact center for customer concerns, working with worldwide technical leaders for customer problems
  • Handled technical escalations from major segment one customers
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently

Remote Support Center Team Lead (Power & AIX)

IBM India Private Limited
Bangalore
09.2010 - 05.2018
  • Handled Technical escalations for Power & AIX Support from India/SA
  • Technical Escalation Support – Trouble Shooting critical incidents and provide L2 Support
  • Implementation Support – Planning and supporting complex implementation projects
  • Incident Management – Handle critical Incidents which causes production impact, and work with customer and field engineers to close incident on priority
  • Root Cause Analysis – analyze problem data, like crash dumps, to find root cause and identify fix
  • Skill Development – Identify skill gap for Remote support engineers & field engineers and conduct necessary training and workshops to develop team
  • Recruitment – Participate in recruitment activities including campus Interview to select engineers and plan and conduct trainings for new recruits.

Remote Support Specialist

IBM India Private Limited
Bangalore
10.2007 - 09.2010
  • Worked as Support specialist in Remote Support Center India responsible for Power HW, AIX , PowerVM and Power HA technical support

Education

Master of Arts -

Calicut University
Kerala
04.2001 -

Bachelor of Arts -

Calicut University
Kerala
04.2001 -

Engineering Diploma -

Model Poly Technic
Kerala
04.2001 -

Skills

    People management

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Major Customers Projects

  • AIX Development Support,
  • Power support Remote Support center
  • Reliance India high scale Power product Implementation project
  • Barclays bank NBFC implementation project

Personal Information

  • Passport Number: P4016548
  • Date of Birth: 05/05/1979
  • Nationality: Indian
  • Marital Status: Married

Passport Validity

09/27/2026

Timeline

AIX Development Support Manager

IBM India Private Limited
08.2022 - Current

AIX Development Support Specialist

IBM India Private Limited
05.2018 - 08.2022

Remote Support Center Team Lead (Power & AIX)

IBM India Private Limited
09.2010 - 05.2018

Remote Support Specialist

IBM India Private Limited
10.2007 - 09.2010

Master of Arts -

Calicut University
04.2001 -

Bachelor of Arts -

Calicut University
04.2001 -

Engineering Diploma -

Model Poly Technic
04.2001 -

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Sudheesh ThoduvayalSoftware Development Support Manager