SUDHEESH KUMAR NADARAJAN ACHARY

Sr.Travel Consultant

AMIKAN TRAVEL & TOURS

07.2006 - 10.2023

Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Streamlined wait times for customers by managing queues and handling inquiries promptly.
Resolved customer complaints by offering solutions and escalating issues when necessary.
Assisted passengers with special needs ensuring a comfortable travel experience.
Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
Increased repeat business by building rapport with customers and providing exceptional service.
Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Produced and shared customer service reports to support management decision-making.

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