Sudheeshkumar Venugopal
Infra DevOps Engineer
Coimbatore,India
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Administrator(CIS)
Wipro
Coimbatore, IN
09.2021 - Current
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Providing a AWS architecting solution to the customer requirements.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Increased customer satisfaction by resolving issues.
- Preparing the SOP for the tasks accomplished.
- Working on the Quarterly and FY goals set by the customer.
- Experience in working with ServiceNow(SNOW).
- Implementing the change in the process ,analyzing the impact that follows through,preparing a backup plan if any disruption occurs,and getting the approval from the change management team for change implementation in the client account.
- Performing a Patching activity on a monthly basis in Linux environment using DevOps tools like Jenkins and Ansible.
- Liaising with multiple stakeholders like Qualys ,Bit defender,SCOM,Cyberark,and SAP basis
- Providing a Remediation Plan for the Vulnerability and Security Configuration Assessment for Linux flavors such as Amazon Linux,Ubuntu,and SUSE.
- Onboarding a newly provisioned server in AWS onto tools like SCOM,Qualys,and Bit defender tool for monitoring,Scanning,and for Security enhancement respectively.
- Responded promptly to user requests for permission changes, new storage and expansion questions.
- Applied scripting methodologies to automate IT administrative related tasks.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Proposing a cost-effective solutions to the Customer.
- Architecting the infra in accordance with AWS's five pillars.
- Resolved vulnerabilities by making improvements to network security.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Resolved trouble tickets to reduce backlogs.
- Resolving the High,Medium,and Low severity of compliance issues within the AWS Organization accounts.
- Provisioning a application tier using Terraform tool .
- Coordinating with SAP basis team on any issue related to HANA,Solman,and Sybase .
- Ensuring the HANA and Sybase backup is automated and stored in S3 using shell script.
Cloud Engineer
Larsen and Toubro Infotech Limited
Coimbatore, IN
08.2020 - 09.2021
- Managing and troubleshooting the servers hosted in AWS focused mainly on Linux distros.
- Having a experience of working with multiple clients.
- Knowledge on Freshwork ticketing tool.
- Leveraged technology to troubleshoot and track issues efficiently.
- Coordinating with Application team for any deployment issues.
- Taking an appropriate action on receiving the Incidents from monitoring tools like Grafana,Opsgenie,DataDog,Cloud watch,Spotinst and New Relic.
- Providing a solution to the customer requirements on a daily basis such as clearing the diskspace automatically, and gathering the log files and redirecting to the files on a specific day in Linux using shell and python scripts respectively.
- Onboarding and offboarding the users using automation tools like Jenkins and Ansible.
- Designing the AWS architecture for failover and DIsaster recovery.
- Troubleshooting the Kubernetes crashloopbackoff issue.
- Generating a VA report using Nessus tool and providing a mitigation for the same.
- Sharing a reports to clients like Cost optimization and Security report to reduce the costs and enhancing the security in their AWS infra and based on the clients suggestion we will work on further improvements.
Junior System Engineer
KGISL
Coimbatore, IN
08.2019 - 05.2020
- Optimized networked software and operating systems by applying updates and patches.
- Delivered helpdesk service and support to customers.
- Assisted employees with resolving network problems at remote locations.
- Analyzed security logs to determine and alleviate network threats.
- Maintained computer systems, installed and upgraded new systems.
- Configured security settings and granted system access to groups and individuals.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices and software to set up work stations for employees.
- Performed general troubleshooting.
- Worked effectively in both independent and team environments to exceed IT goals.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Created nightly jobs for database backups.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Medical Biller, Accounts Receivable
QBSS
Coimbatore, IN
03.2018 - 02.2019
- Handling and transferring patient information, submission of claims to US insurance companies.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Liaised between patients, insurance companies and billing office.
- Delivered timely and accurate charge submissions.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Investigate and appeal denied claims.
- Collect and review referrals and pre-authorizations.
- Follow-up on missed payments and resolve financial discrepancies.
Education
Bachelor of Engineering - Mechanical Engineering
DR.NGP Institute of Technology
Coimbatore 08.2013 - 08.2017
Skills
Linux
Certification
AWS Certified Cloud Practitioner
Timeline
Docker Essentials:A Devloper Introduction
12-2021
Administrator(CIS)
Wipro
09.2021 - Current
AWS Certified Cloud Practitioner
09-2021
Linux Training
09-2021
GIt and Github Training
08-2021
Cloud Engineer
Larsen and Toubro Infotech Limited
08.2020 - 09.2021
Junior System Engineer
KGISL
08.2019 - 05.2020
Medical Biller, Accounts Receivable
QBSS
03.2018 - 02.2019
Bachelor of Engineering - Mechanical Engineering
DR.NGP Institute of Technology
08.2013 - 08.2017
Similar Profiles
Vaishnavi GundojuVaishnavi Gundoju
Senior Associate at WiproSenior Associate at Wipro
Hari Kumar ModalaHari Kumar Modala
Lead Administrator- Asset and Configuration Management at WiproLead Administrator- Asset and Configuration Management at Wipro
Rajesh JoshiRajesh Joshi
Us mortgage Underwriter at WiproUs mortgage Underwriter at Wipro
Sushmita KulkarniSushmita Kulkarni
Senior Associate at WIPROSenior Associate at WIPRO
Rishi Gowtham. SRishi Gowtham. S
Contracts Engineer at NSHContracts Engineer at NSH