Sudhir Mishra
IT Support Assistant
Lucknow,UP
Summary
Hardworking Project Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables.
Experienced with coordinating cross-functional teams to achieve project milestones efficiently. Utilizes critical thinking and strategic planning to drive project success. Track record of enhancing team productivity and meeting project goals within set timelines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Project Lead
UP Power Corporation
06.2024 - Current
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Developed comprehensive project documentation, ensuring clarity and accessibility for all team members.
- Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
- Adapted project plans in response to changing requirements, minimizing disruptions to project timelines.
- Mentored junior project managers, enhancing their leadership skills and project management capabilities.
- Established clear performance metrics, enabling more effective tracking of project progress.
- Oversaw development and execution of project timelines, significantly reducing delays.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Technical Assistant
Margsoft Technologies Pvt. Ltd.
09.2023 - 05.2024
- Lead training sessions for team members on various topics related to technology use within the workplace environment, fostering an atmosphere of continued learning amongst staff.
- Supported the development of company-wide technology policies and procedures by providing input on best practices and emerging trends, promoting a culture of innovation.
- Reviewed product-specific resources to determine optimal implementation.
- Streamlined communication between departments, setting up and maintaining effective collaboration tools.
- Contributed to successful completion of IT projects, collaborating closely with IT team.
- Supported implementation of new software solutions, facilitating smoother transitions and operations.
- Supported project managers in technical documentation, contributing to project clarity and direction.
- Assisted in research and testing of new technology, contributing to innovation and efficiency improvements.
- Provided comprehensive technical support, ensuring minimal operational disruptions.
- Improved project outcomes, assisting with technical aspects of project management.
Technical Assistant
UP Technical Education Department
05.2020 - 08.2023
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Repaired hardware infrastructure using hand tools and components.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
- Researched common technology performance issues to assist with diagnoses.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
Project Engineer
UP Secretariat
11.2017 - 03.2019
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Identified technical risks within managed projects.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
Computer Technician
Khadi & Village Industries
01.2016 - 10.2017
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
Technical Support Assistant
UP Police
09.2007 - 09.2015
- Coordinated with project team members to pinpoint and efficiently address obstacles.
- Supported junior team members, cultivating professional skills and improving overall team effectiveness.
- Established best practices in documentation management systems enhancing efficiency, accessibility, and security of project-related information.
- Enhanced customer satisfaction by effectively resolving technical issues and delivering clear explanations.
- Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
- Supported software installations and updates, ensuring optimal performance for endusers.
- Reduced response times for support tickets by streamlining the troubleshooting process.
- Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
Education
Master of Computer Applications - Computer Science
Babu Banarsi Das University
Lucknow 04.2001 -
Bachelor of Science - PCM
Lucknow University
Lucknow 04.2001 -
Skills
Project management
Team motivation
Resource allocation
Project planning
Client communications
Mentoring
Requirements gathering
Meeting facilitation
Customer focus
Client relations
Lean principles
Project development
Teamwork and collaboration
Timeline
Project Lead
UP Power Corporation
06.2024 - Current
Technical Assistant
Margsoft Technologies Pvt. Ltd.
09.2023 - 05.2024
Technical Assistant
UP Technical Education Department
05.2020 - 08.2023
Project Engineer
UP Secretariat
11.2017 - 03.2019
Computer Technician
Khadi & Village Industries
01.2016 - 10.2017
Technical Support Assistant
UP Police
09.2007 - 09.2015
Master of Computer Applications - Computer Science
Babu Banarsi Das University
04.2001 -
Bachelor of Science - PCM
Lucknow University
04.2001 -