Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Sudip Ghati

Sudip Ghati

New Delhi

Summary

Additional Notes:

This role requires a strong understanding of the Windows operating system, specifically Windows 10, knowledge of encryption technologies such as BitLocker and McAfee encryption is required, excellent communication skills for both phone support and written communication via email are required, Proficiency in troubleshooting hardware and software issues, especially related to Lenovo, HP, DELL laptops, and Microsoft Outlook, is important; familiarity with remote access tools is essential to efficiently resolve incidents remotely.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Consultant

Capgemini
Gurgaon
09.2020 - Current
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Provided technical assistance to users in person, via phone or email.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Configured user accounts, permissions and passwords according to company policies.
  • Resolved printer problems remotely or onsite as needed by users.
  • Managed backup operations using Symantec Backup Exec or other similar tools.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Implemented security measures such as antivirus protection to protect against malicious attacks.
  • Provided training to end-users on basic usage of computer applications.
  • Participated in IT projects related to desktop support services.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Desktop Support Engineer

Aricent
Gurgaon
12.2019 - 09.2020
  • Installed, configured and maintained computer hardware, software and peripherals.
  • Provided technical assistance to users in person, via phone or email.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Configured user accounts, permissions and passwords according to company policies.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
  • Monitored system performance and conducted preventive maintenance tasks regularly.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Answered user inquiries to resolve computer software or hardware operation problems.

Technical Support Engineer

Deligent Info Solutions Pvt Ltd.
New Delhi
01.2015 - 08.2019
  • Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
  • Assisted users with password resets and account lockout resolutions.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Updated software versions with patches and new installations to close security loopholes and protect users.

Field Service Engineer

Solutions India System Pvt Ltd
New Delhi
05.2011 - 09.2014
  • Installed audio and video equipment in various locations.
  • Configured and tested audio and video systems to ensure proper operation.
  • Troubleshot, repaired, and maintained audio and video equipment.
  • Provided technical assistance and support for end-users of audio and video systems.
  • Set up projectors, microphones, speakers, amplifiers, and other related equipment for events and meetings.
  • Performed system checks to ensure proper functioning of audio and video components.
  • Provided technical support over the phone or via email when necessary.
  • Set up commercial systems, projectors, wired and wireless speaker points, teleconferencing equipment, flat panel displays and interactive education-based systems.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.

Education

Bachelor of Computer Applications - Computer Application

Sikkim Manipal University, New Delhi
07-2015

Secondary School - Commerce

National Institute of Open School, Haryana
10-2010

Central Board of School Education - High School

Kennedy Public School, Delhi
05-2005

Skills

  • Using MSTSC tool, Skype, Microsoft Teams, GotoAssist, Cisco WebEx and LogMeIn Rescue for remote access and resolve incident user’s issues
  • Working with and troubleshooting common enterprise applications (MS Office, Skype for Business)
  • Troubleshooting desktops, laptops, MacBook, and tablets running a Windows OS (Win 7, 10 and 11)
  • Knowledge of PC Hardware assembling, management, maintenance and troubleshooting
  • Installation and troubleshooting Printers, Scanner and Configuration

Certification

  • COURSERA: CERTIFICATION COMPLETED WITH MICROSOFT ONEDRIVE – 28 ARPIL 2022
  • COURSERA: CERTIFICATION COMPLETED WITH SYSTEM ADMINITRATION AND IT INFRASTRUCTURE SERVICES – 2 AUGUST 2022

Accomplishments

  • I got promotion to Associate Consultant at grade B1, effective July 01, 2023. It is a significant achievement and a testament to my hard work, skills, and dedication to my role. As an Associate Consultant, I'll likely have more responsibilities and opportunities to contribute to the success of my team and organization.

Timeline

Associate Consultant - Capgemini
09.2020 - Current
Desktop Support Engineer - Aricent
12.2019 - 09.2020
Technical Support Engineer - Deligent Info Solutions Pvt Ltd.
01.2015 - 08.2019
Field Service Engineer - Solutions India System Pvt Ltd
05.2011 - 09.2014
Sikkim Manipal University - Bachelor of Computer Applications, Computer Application
National Institute of Open School - Secondary School, Commerce
Kennedy Public School - Central Board of School Education, High School

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Sudip Ghati