SUDIP KUMAR DAS

• Coordinated schedules and resources, ensuring optimal workflow management.
• Developed training materials that elevated employee skills and knowledge.
• Implemented standard operating procedures for consistent service delivery.
• Sourced new vendors, finalizing AMC and CAMC contracts.
• Collaborated with directors to align on expectations and deliverables.
• Manage a team of 20 people and execute work through them
• Led facility management team overseeing operations for 40 properties in Orrissa.

Maintenance of 650 Retail stores & Supply Sites spread across WB & NE states with around 7 million Sqft area

Managed soft and technical services across all stores to ensure operational efficiency

Leading a team of 16 people located at various geography

Managing Vendors for all the services (HK, PC, MEPC, CAMC, OOS, CAPEX Projects) to ensure UPTIME of Infra.

Maintaining Critical Equipment’s like DG ,HVAC ,Elevator, UPS & Inverter ,Chiller and freezer etc. Taking HOTO from projects against NSO and ensure completion of snags

Managing an annual budget of INR 40 Crores for Maintenance and upkeep of Infra

Led multiple CAPEX projects in alignment with business needs, ensuring timely delivery

Conducted regular review meetings with business operations, IT, SLP & HSE to align on requirements for business continuity

Regular review meets with Vendors and internal team to achieve the business goal

Identified and engaged new vendors to meet service demands

Purchase of Products & Services based on business need.

Maintained safety standards and compliance across all operations.

Achieve target of Energy Management by Saving 5% YOY

Ensure commercial clearance as per Management guidelines

Leading the Maintenance & Operation of Diesel Generators & Vertical transportation equipment’s across all the stores of PAN India.

Monitored faults and arranged resolutions within service level agreements.

Guided geography team in resolving faults related to diesel generators, elevators, and escalators.

Prepared maintenance budget for diesel generators and vertical transportation equipment across PAN India.

Preparation & Finalization of maintenance contract with Vendors wrt DG&VT.

Conducted regular review meetings with vendors to ensure smooth service delivery at geography level.

Ensure avg UPTIME of Equipment’s crossover 99%

Provide Technical support to Diesel Generator Manufacturer (OEM) & End customers

Warranty claims settlements for Group companies and Dealers

Managed spare parts inventory at service dealer locations, ensuring compliance with MSI requirements.

Conduct Technical Trainings to the team of Customers & Service dealers

Addressed critical faults through site visits to GOEM manufacturing plants and end customer locations, enhancing operational reliability.

Provide Quality issue related input to Manufacturing plant to avoid further premature failure of products and improvement of Product quality for future productions to reduce failure rate

Prepare Monthly MIS report of Customer support department for Management review.

Review with Dealership and take action against deviation of set parameters

Prepare action plan and ensure implementation to achieve SLA above 90%

Identified and investigated root causes of catastrophic failures in warranty products

Technical support to end customers for Diesel Generator set

KAM for corporate customers having AMC contract with TMTL

Developed and established new service dealer network to expand market reach

Conducted training sessions for service dealers and customers to enhance service quality

Monitored MSI compliance at service dealers.

Conducted comprehensive audits of dealerships to ensure compliance with standards.

Resolved critical faults on-site to minimize downtime and improve customer satisfaction

Implement new ideas to improve service process

Failure analysis of premature & Warranty failure

Warranty & Contract claim settlement for Service dealers

Proper vigilance of Service dealer to ensure genuine spare parts are being sold to end customers by proper audit.

KAM for corporate customers having AMC contract with Cummins India Ltd

Resolution of critical faults by attending sites.

Implemented innovative service processes to enhance customer satisfaction and service quality

Maintain the target of MTTR and RFT above 90%

Audited dealerships for compliance with company standards, ensuring operational integrity

Warranty & Contract claim settlement for Service dealers

Product Failure analysis of premature & Warranty failure

Developed dealership capabilities through targeted training and support

Execution of special projects as per customer’s requirement

Dealing with High Horse power and electronics-controlled engine across North Zone

Technical support to end customers for Diesel Generator set