Sudipta Basu
Shyamnagar,,India
Summary
6+ years of working experience in the financial sector. Skilled order management specialist - proficient in managing the entire customer request process, from order placement to payment collection. Demonstrated ability to effectively collaborate with internal stakeholders across departments to streamline operations and meet established targets within the specified turnaround time (TAT). Responsible for all kinds of customer requests, documents that are being reviewed, processed, checked for approval are my day-to-day task.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Senior Analyst
Barclays
Chennai, Tamil Nadu
05.2022 - 06.2023
- Worked as a Senior Analyst (BA3) for UK based banking clients which includes UK mortgage, Loan Applications, and Barclay Card Applications.
- Account closing of the Barclays customer and funds transfer to the nominee after customer death.
- Worked on asset management and funds administration.
- Fulfilling end-to-end customer request from order to cash cycle. Preparation of support agreement quotation & order booking.
- Responsible for meeting Project deliverables and time lines through active participations, ownership and action planning.
- Analysis skills to interpret data sources and deliver reporting IT solutions against a business requirement.
- Responsible for invoicing, Collections & disputes handling.
- Analyzed varied source information and data to highlight issue, risk and business opportunities.
- Analyze Risk & fraud cases and reject all of these cases.
Senior Process Executive
Cognizant Technology Solutions
Kolkata, India
06.2017 - 05.2022
- Worked for US-Based banking clients which includes order loading, transaction monitoring, Transaction closing.
- Maintained organizational compliance with applicable legislation and regulations.
- The execution of all partners and backend transactions related to order loading, processing orders from channel partners for the concerned products/business using internal ERP.
- Maintaining customer account & timely closing of the transaction.
- Coordination with sellers, Internal stakeholders for day-to-day operations.
- Supporting the Department Managers for facilitating on-time collections.
- MIS and excel reports preparation, as required.
- Handle complaints objects of the customers.
- Business handled- CISCO, HP, NetAPP, Nutanix etc.
Education
Bachelor of Arts -
West Bengal State University
Kolkata 04.2013 - 05.2016
Higher Secondary - Science
Gurdaha Rishi Aurobinda Vidyaniketan
Shyamnagar 04.2010 - 05.2012
Skills
- Fluent in verbal and written communication
- MS Outlook, Advance Excel
- Multi-Lingual
- Problem-Solving and Decision-making
- Ability to work in Challenging environments and learn from adverse situations
- Meticulous and quick learner
- Order Management
- Cash applications
Languages
English
Fluent
Hindi
Fluent
Bengali
Fluent
Timeline
Senior Analyst
Barclays
05.2022 - 06.2023
Senior Process Executive
Cognizant Technology Solutions
06.2017 - 05.2022
Bachelor of Arts -
West Bengal State University
04.2013 - 05.2016
Higher Secondary - Science
Gurdaha Rishi Aurobinda Vidyaniketan
04.2010 - 05.2012
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