Sudipta Sengupta
Customer Executive
Kalyan
Summary
Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Trust & Safety Associate
Accenture
10.2020 - Current
- Utilize advanced tools and technologies to monitor and analyze user-generated content and platform activities, identifying and addressing potential policy violations, including but not limited to abusive behavior, fraudulent activities, and inappropriate content.
- Conduct in-depth investigations into reported incidents, gathering and analyzing evidence to determine severity of violations and recommend appropriate actions in alignment with company policies and regulatory standards.
- Collaborate closely with legal, compliance, and product teams to interpret and implement relevant policies and procedures, ensuring alignment with industry best practices and regulatory requirements
- Develop and deliver comprehensive training programs and resources to educate internal stakeholders on trust and safety policies, procedures, and tools, fostering culture of compliance and accountability across organization.
- Maintain accurate documentation of incidents, actions taken, and outcomes, leveraging data insights to identify trends, patterns, and areas for improvement in trust and safety processes.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Administered first aid treatment when required while maintaining proper documentation of each incident.
Education
B. A, II -
West Bengal State
West Bengal 04.2011 - 04.2014
H.S.C, I -
W.B Council of High Sec Education
West Bengal 03.2009 - 03.2011
S.S.C, I -
W.B Board of Sec Education
West Bengal 03.2008 - 03.2009
Skills
Learned and trained into Computer Basic along with MS EXCEL
Training Coordination
Problem-solving abilities
Training and mentoring
Corrective Action Planning
Continuous Improvement
Interpersonal Communication
Relationship Building
Root Cause Analysis
Additional Information
Above all I assure you of the best of my service as I had taken on challenge that would acquire best output.
Roles And Responsibilities
- Teaching to preprimary kids in West Bengal
- Worked in Computer class and teach Basic courses to students.
- Handling office in absence of Receptionist as part time
- Ability to handle Pressure in any situation.
- Expert in Excel
Personal Information
- Date of Birth: 06/13/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Trust & Safety Associate
Accenture
10.2020 - Current
B. A, II -
West Bengal State
04.2011 - 04.2014
H.S.C, I -
W.B Council of High Sec Education
03.2009 - 03.2011
S.S.C, I -
W.B Board of Sec Education
03.2008 - 03.2009