Sudipta Hazra
Howrah
Summary
With 12 years of experience as a Senior Service Engineer at Bajaj General Insurance, I possess a deep understanding of the insurance industry and a proven track record of delivering exceptional service. My expertise in managing and maintaining complex systems, combined with my strong technical background in automobile engineering, enables me to drive operational excellence and improve overall efficiency. As a results-driven professional, I am committed to providing innovative solutions that meet the evolving needs of the organization and its customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Service Engineer
Bajaj General Insurance Company
Kolkata
06.2013 - Current
- Inspect the accident vehicle, assess the loss, report to the company, and communicate with the customer regarding insurance policy applications.
- Team coordination, especially new joiner training.
- Managed client inquiries through multiple communication channels effectively.
- Documented service processes and maintained accurate records of client interactions.
Education
Diploma - Automobile Engineering
Raiganj Polytechnic
Raiganj, West Bengal05-2013
Higher Secondary - Science Stream
Sri Ramkrishna Sikshalaya
Howrah, West Bengal06-2010
Madhyamik -
Kona High School
Howrah, West Bengal02-2008
Skills
- Vehicle inspection
- Loss assessment
- Documentation management
- Client communication
- Technical troubleshooting
- Customer relationship management
- Team coordination
- New hire training
- Time management
- Field service experience
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Bengali
Proficient (C2)
C2
Certification
Participated in 3-days EV Domain Training in partnership with iACE( International Automobile Center of Excellence) Ahmedabad, India held on October 2024
Affiliations
Workshop Networking ( From last 6th Month)
Timeline
Senior Service Engineer
Bajaj General Insurance Company
06.2013 - Current
Diploma - Automobile Engineering
Raiganj Polytechnic
Higher Secondary - Science Stream
Sri Ramkrishna Sikshalaya
Madhyamik -
Kona High School