Sufyaan Shaikh
Mumbai
Summary
Professional with expertise in employee performance evaluation and critical analysis. Proven track record in fostering collaborative work environments and effectively resolving customer issues. Achievements include enhanced team efficiency and increased client satisfaction.
Overview
11
11
years of professional experience
Work History
Team Leader
Tech Mahindra Pvt Limited
MUMBAI
09.2019 - Current
- Optimized workflows to elevate team efficiency and productivity.
- Cultivated constructive work atmosphere fostering collaboration among team members.
- Facilitated performance reviews to provide feedback and encourage professional growth.
Relationship Manager
World Class Services Limited (Shaadi Byahwale)
MUMBAI
02.2019 - 09.2019
- Managed core responsibilities and daily tasks effectively, ensuring seamless operations.
- Managed client accounts by addressing inquiries and resolving issues promptly.
- Analyzed client data to enhance service delivery and improve satisfaction levels.
Senior Customer Relationships Officer
People Interactive Pvt Ltd (Shaadi.com)
MUMBAI
09.2015 - 02.2019
- Resolved customer issues by effectively applying problem-solving skills and industry knowledge.
- Managed customer inquiries through multiple communication channels.
- Developed and maintained strong relationships with diverse client base.
Senior Customer Service Executive
Serco Global Services
Mumbai
09.2014 - 06.2015
- Managed customer inquiries through proficient communication and resolution strategies.
- Facilitated customer interactions by answering questions and resolving issues to sustain high satisfaction ratings.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
Education
Bachelor of Commerce -
Mumbai University
Mumbai11-2014
Higher Secondary Certificate Board -
Maharashtra College of Art, Science & Commerce
Mumbai02-2011
Skills
- Employee performance evaluation
- Effective communication
- Critical analysis
- Data-driven decisions
- Prioritization of tasks
- Process efficiency enhancement
Languages
Hindi
First Language
English
Advanced (C1)
C1
Urdu
Intermediate (B1)
B1
Affiliations
- Exploring new places
- Listening to Music of all kinds
Accomplishments
- Best team leader for December 2023
- Best team performance for Q4 2024
Timeline
Team Leader
Tech Mahindra Pvt Limited
09.2019 - Current
Relationship Manager
World Class Services Limited (Shaadi Byahwale)
02.2019 - 09.2019
Senior Customer Relationships Officer
People Interactive Pvt Ltd (Shaadi.com)
09.2015 - 02.2019
Senior Customer Service Executive
Serco Global Services
09.2014 - 06.2015
Bachelor of Commerce -
Mumbai University
Higher Secondary Certificate Board -
Maharashtra College of Art, Science & Commerce