SUGANDHA CHANDRA

Growth Path:

• Joined as Junior Manager
• Promoted to Assistant Manager

Responsibilities:

• Coordinated end-to-end schedules for customer projects across multiple product teams, ensuring seamless project execution.
• Collaborated with the business team to develop product roadmaps and strategies tailored to the Paytm Lending Team's objectives.
• Facilitated Scrum ceremonies within the Agile Scrum framework, optimizing the productivity of Credit Mate and Collections Teams.
• Managed daily Scrum and Sprint activities, efficiently allocating resources for multiple projects with competing priorities.
• Streamlined resolution of blockers and impediments by engaging key stakeholders, providing regular program updates to senior management.

Growth Path:

• Joined as Program Management Intern
• Promoted to Associate Program Manager
• Further Promoted to Program Manager

Responsibilities:

• Implemented Scrum Project Management methodology, ensuring the timely delivery of project milestones.
• Oversaw all aspects of brainstorming, solutioning, PRD reviews, rollout plans, and consumer BU tracking.
• Introduced and provided training in Scrum methodology and JIRA to teams, enhancing their project management capabilities.
• Identified and addressed cross-team dependencies, proactively resolving impediments on a daily basis.
• Managed the consumer BU, overseeing end-to-end operations and implementing new processes during the challenges posed by the 2020 pandemic.

• Supported the operational risk management team in collaborating with business heads to identify, manage, and mitigate operational risks stemming from internal processes, personnel, systems, or external events.
• Addressed issues related to incident management in accordance with client requirements, ensuring efficient resolution and client satisfaction.