Suganya Boopathy
Specialist - Supply Chain Management
Chennai
Summary
A "Performance Driven Professional" bringing in rare level business acumen and record of achievements developed in over 17 years Sufficient experience in managing entire process operations with an aim to accomplish corporate plans & goals successfully Used instincts, insight, judgment, and timing to succeed on tough deal: Operations Management focusing on maximizing customer satisfaction, process compliance, etc. Process improvement initiatives to achieve maximum efficiency in various operations Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management
Overview
19
19
years of professional experience
2
2
Languages
Work History
Specialist - SCM Operations
Mindsprint
01.2015 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved team collaboration by initiating regular strategy meetings.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Team Leader -Operations - Logistics Operations
HCL Technologies Ltd
06.2014 - 11.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Leader- Imports Documentation and Operations
Maersk Global service centres Pvt. Ltd.
08.2006 - 11.2012
- Excellent track record in implementing the Switch Roll out in Maersk for Logistics Operations process
- Dexterously transitioned and stabilised onshore and offshore processes
- Proven skills in cross skilling 100% of the teams (22 agents) in more than 11 Locations
- Recipient of customer appreciation for single handedly managing operations in the portfolio (Mar'14)
- Bagged recognitions for rendering: Best Performance and Customer satisfaction (Jun'2010), Consistency in performance & effectively handling crucial responsibilities (Dec'2011), Best Performance and Customer satisfaction (Jun'2011)
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bcom Banking Management - Banking And Finance
Meenakshi College For Women
Chennai, India06.2006
Higher School Certificate -
ASSISI Matriculation Higher Secondary School
Chennai, India05.2003
ASSISI Matriculation Higher Secondary School
Chennai, India05.2001
Skills
Root-cause analysis
Notable Accomplishments
- Excellent track record in implementing the Switch Roll out in Maersk for Logistics Operations process
- Dexterously transitioned and stabilised onshore and offshore processes
- Proven skills in cross skilling 100% of the teams (22 agents) in more than 11 Locations
- Recipient of customer appreciation for single handedly managing operations in the portfolio, 03/01/14
- Bagged recognitions for rendering: Best Performance and Customer satisfaction, 06/01/10
- Bagged recognitions for rendering: Consistency in performance & effectively handling crucial responsibilities, 12/01/11
- Bagged recognitions for rendering: Best Performance and Customer satisfaction, 06/01/11
Personal Information
Date of Birth: 01/26/86
Marital Status : Married
Professional Enhancements
- Presentation Skill - Training Workshop
- ICDL (International Computer Driving License) - Certificate approved by Maersk Training
- ACME - A Change in Me (Leadership Training)
- Yellow Belt - Lean Six Sigma Certified by Maersk Training
Timeline
Specialist - SCM Operations
Mindsprint
01.2015 - Current
Team Leader -Operations - Logistics Operations
HCL Technologies Ltd
06.2014 - 11.2014
Team Leader- Imports Documentation and Operations
Maersk Global service centres Pvt. Ltd.
08.2006 - 11.2012
Bcom Banking Management - Banking And Finance
Meenakshi College For Women
Higher School Certificate -
ASSISI Matriculation Higher Secondary School
ASSISI Matriculation Higher Secondary School
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