suganya M
Data Analyst
Bangalore
Summary
Transitioning from a career in sales to pursue a role as a data analyst. Proven ability to engage customers and drive sales through strategic initiatives. Seeking to apply strong analytical skills and proficiency in data manipulation tools like SQL and Python. Experienced in organizing and maintaining data for analysis and reporting. Motivated to leverage my sales background and analytical mindset to extract actionable insights from complex datasets. Committed to advancing my skills in data analytics and making a meaningful impact in this dynamic field.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Deputy Manager
Kotak Mahindra Bank
06.2023 - 01.2024
- Develop personalized customer engagement strategies to promote banking products.
- Analyze customer behavior and preferences to tailor product offerings.
- Implement targeted marketing campaigns based on customer insights
- Developed a centralized database using excel for easy retrieval and analysis of customer information.
- Collaborated with cross-functional teams to drive business growth and achieve business targets.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Improved customer satisfaction through streamlined appointment scheduling processes.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Senior Sales Executive
Fyer Securities Private Ltd.
06.2018 - 06.2023
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Provided exceptional after-sales support, ensuring customer satisfaction and fostering long-term loyalty.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Education
Bachelor of Commerce - Finance and HR
Mount Carmel College
Bangalore 01.2015 - 04.2018
Skills
Advanced excel ,SQL, python, tableau,
Data Manipulation,Data Visualization,Database Management,
Relational databases
Critical Thinking, Domain Knowledge, Problem-Solving, Time management,
Communication Skills, collaborative skill, leadership quality, team player, Adaptability
Certification
Able's Analyst program, 01/01/24
Projects
1-person-project, Created Excel catalog with item details 1-person-project, Formatted header row with color and alignment 1-person-project, Fetched historical stock data and handled missing values
Timeline
Deputy Manager
Kotak Mahindra Bank
06.2023 - 01.2024
Senior Sales Executive
Fyer Securities Private Ltd.
06.2018 - 06.2023
Bachelor of Commerce - Finance and HR
Mount Carmel College
01.2015 - 04.2018