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Sughin Sundaran
Senior Process Consultant
Palakkad,KL
Work Preference
Summary
Senior Process consultant with claims-processing experience across overturned and modification claims, CRM tools, and quality maintenance. Updates claim statuses to keep workflow moving and support client service operations. Delivers accurate processing that supports savings and a better client experience.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Senior Process consultant
Sagilityhealth
01.2023 - Current
- Processed claims on CAS and MTV platforms to drive savings for clients.
- Reviewed and updated statuses to streamline operations.
- Enhanced client satisfaction by delivering Perfect Experience through targeted improvements.
- Operations
- 2023-Current
Junior Process consultant
Hinduja global solution
01.2019 - 01.2023
- Managed client overtuned and modification claims to resolve issues promptly.
- Gained proficiency in CRM tools.
- Maintained quality standards consistently to support operational excellence.
- Operations
- 2019-2023
Education
High School Diploma -
CFDVHSS
Palakkad, KERALA 04.2001 -
Bachelor of Science - Computer Science
AJKCAS
CBE,Tamil Nadu 04.2001 -
Skills
SOP development
Root cause analysis
KPI tracking
Process mapping
MS Excel
CRM
MS Word
Quality control
Status reporting
Corrective action plans
Audit management
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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ACHEIVEMENTS
- Top Gun awards for exemplary performance
- Client Appreciation for Most perfect experience in a month
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Languages
English
Upper intermediate (B2)
Malayalam
Advanced (C1)
Timeline
Senior Process consultant
Sagilityhealth
01.2023 - Current
Junior Process consultant
Hinduja global solution
01.2019 - 01.2023
Bachelor of Science - Computer Science
AJKCAS
04.2001 -
High School Diploma -
CFDVHSS
04.2001 -