Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic
S Lakshman Rao

S Lakshman Rao

Bangalore

Summary

Dynamic Senior Analyst with three years of experience at Wakefit, excelling in process improvement and operations management. Certified in Lean Six Sigma, with a proven track record of leading cross-functional teams to optimize performance metrics and drive operational excellence. Strong analytical skills, combined with effective communication, foster collaboration, and enable impactful, data-driven change. Committed to enhancing business processes and elevating customer satisfaction.

Overview

8
8
years of professional experience

Work History

Senior Analyst - Process Excellence

Wakefit
Bangalore
02.2021 - 02.2025
  • 3 years of experience in process improvement, operations management, and SOP development for both old and new processes.
  • Successfully lead cross-functional teams to optimize processes and achieve operational excellence.
  • Proficient in process mapping, analysis, and performance metrics to identify areas for improvement.
  • Strong communication and leadership skills to foster collaboration and drive change.
  • Contributed to the achievement of team OKRs by aligning strategies and tactics with key objectives, resulting in successful goal attainment.

Team Leader

Wakefit
Bangalore
02.2019 - 02.2021
  • Team Leadership: Led a high-performing sales team, providing coaching and mentorship to achieve consistent growth.
  • Sales Strategy Development: Created and implemented effective sales strategies to achieve and exceed revenue targets.
  • Performance Monitoring: Monitored and analysed sales metrics to identify opportunities for improvement and implemented data-driven strategies.
  • Training and Development: Developed and delivered sales training programs that improved team members' skills and product knowledge.
  • Data Analysis and Forecasting: Utilized data analysis and market research to make informed sales forecasts and strategic decisions.
  • Cross-Functional Collaboration: Collaborated with marketing, product development, and customer support teams to ensure a seamless customer experience.

Senior Email Support Executive

Tapzo
Bangalore
07.2017 - 10.2018
  • Customer Support: Provided timely and professional email-based customer support, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
  • Team Leadership: Led and supervised a team of email support agents, ensuring they met performance targets and maintained quality standards.
  • Escalation Resolution: Managed and resolved escalated customer issues, demonstrating effective problem-solving skills and a commitment to customer advocacy.
  • Quality Assurance: Conducted quality control checks on email responses to ensure accuracy, consistency, and adherence to company policies and procedures.
  • Documentation and Reporting: Maintained detailed records of email interactions, created performance reports, and provided regular updates to management.
  • SLA Adherence: Ensured that email responses met or exceeded service level agreements (SLAs) and adhered to established response time guidelines.

Education

Black Belt -

Lean Six Sigma Certification
Bangalore
03-2024

BCA - Computers

IBVE
Bangalore
06-2007

Skills

  • Process improvement
  • Data analysis
  • SOP development
  • Performance metrics
  • Cross-functional collaboration
  • Project management
  • Problem solving
  • Self motivation
  • Customer service
  • Business development
  • Process improvements
  • Analytical skills

Accomplishments

  • Recognized with the “Idea Bank” award for consistently contributing innovative solutions to complex operational challenges. My ideas were selected for their feasibility, impact, and alignment with business goals, leading to measurable improvements in efficiency and cost reduction. This recognition highlights my proactive approach to problem-solving and my ability to think strategically under pressure. It also reflects my commitment to continuous improvement and value creation within the organization.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Analyst - Process Excellence

Wakefit
02.2021 - 02.2025

Team Leader

Wakefit
02.2019 - 02.2021

Senior Email Support Executive

Tapzo
07.2017 - 10.2018

Black Belt -

Lean Six Sigma Certification

BCA - Computers

IBVE

Similar Profiles

CREATE PROFILE
S Lakshman Rao