Sugumar A
Chennai
Summary
Dynamic Branch Service Manager with a proven track record at Exide Industries Limited, adept in Salesforce & SAP, and customer relationship management. Enhanced operational efficiency by 20% and resolved complex issues, leading a team of technicians to elevate service quality and customer satisfaction. Committed to continuous improvement and technical excellence in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Service Manager
Exide Industries Limited
Chennai
09.2025 - Current
- Managed daily branch operations and staff scheduling to ensure smooth service delivery.
- Supervised customer interactions to enhance satisfaction and resolve issues promptly.
- Trained new employees on branch policies, procedures, and customer service techniques.
- Implemented process improvements to streamline operations and enhance efficiency.
- Conducted regular team meetings to communicate updates and gather feedback from staff.
- Monitored daily operations for efficiency and accuracy of transactions.
- Coordinated preparation of external audit materials and external financial reporting.
- Oversaw inventory management and maintained accurate stock levels.
- Utilized inventory management software to track stock movements effectively.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
Service Manager
Ola Electric Technologies
Chennai
12.2021 - 08.2025
- Identifying issues, component failures, and guiding 20+ technicians to solve the issues, and developing new standard operating procedures.
- Collecting faulty data from EVs using CAN-based diagnostic tools, cloud data, or manual tests, and generating diagnostic reports to avoid recurring faults for over 1,000 vehicles.
- Acquired expertise in the identification of faults in electrical wiring, batteries, and electronic components of the vehicle.
- Attended to over 100 customer complaints and resolved the issues through field visits.
- Worked closely with the product team, and provided recommendations to improve product quality.
- Resolved and recommended solutions for panel gap issues, which were unresolved by senior technicians and the product engineering team.
- Led service operations for four workshops, ensuring timely delivery of services and high customer satisfaction; implemented a new process that increased efficiency by 20% and reduced backlog by 30%.
- Led a safety recall activity campaign at the regional level for over 300 vehicles.
Education
Electrical & Electronics Engineering -
Saveetha Engineering college
Chennai06.2021
Skills
- Salesforce
- SAP
- MS Office Suite
- Power BI
- Cananayler
- Customer complaint management
- Extensive service knowledge
- Customer relationship management
- Technical support knowledge
- Telematics
- Matlab
Certification
- PLC, SCADA, HMI, VFD, Hindhustan Automation, Chennai
- Business English Certificate, Passed with distinction, Council of Europe
Languages
- English
- Telugu
- Tamil
Websites, Portfolios and Profiles
http://www.linkedin.com/in/sugumar-a-b3167320b
Timeline
Branch Service Manager
Exide Industries Limited
09.2025 - Current
Service Manager
Ola Electric Technologies
12.2021 - 08.2025
Electrical & Electronics Engineering -
Saveetha Engineering college