Vijay Kumar Samudrala
Secunderabad
Summary
Dynamic banking professional with extensive experience at Kotak Mahindra Bank Ltd, excelling in audit management and KYC compliance. Proven track record in revenue generation and enhancing customer satisfaction through effective operations. Skilled in Finacle and training teams to ensure adherence to regulatory standards, fostering a culture of excellence and accountability. Determined individual eager to apply customer service and organizational skills. Meticulous with sharp eye for cleanliness and orderliness. Strong work ethic and excitement to create warm and welcoming environment for movie-goers.
Overview
18
18
years of professional experience
Work History
Authoriser, Lobby Manager, Branch Operations Manager, Service Manager
Kotak Mahindra Bank Ltd
12.2013 - Current
- Expertise in effectively managing the general banking operations branch.
- Responsible for branch audit & compliance issues in accordance with bank policies.
- Responsible for doing KYC & AML norms for new customer acquisitions as a QAO (Quality Assurance Officer).
- Contributing in Revenue generation by selling Third Party Products like L I, G I, Asset Income.
- Generation of Forex income.
- Updating daily BOD and EOD Branch reports and share with the relevant stake holders.
- Conduct the adhoc verification of internal registers and reports periodically.
- Working on banking applications such as Finacle, Siebel, Profile, PD teller and One Key.
- Training of new staff on audit parameters to ensure process flow.
Senior Officer, Retail Liabilities Group (RLG) - Branch Banking
ICICI Bank Ltd
10.2007 - 12.2013
- Monitoring the overall functioning of banking / financial processes, identifying key improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Preparing and maintaining necessary books of accounts, reconciliation statements and other statutory record in compliance with the pre-set guidelines.
- Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.
- Responsible for the bimonthly audits being conducted at the branch and also for the audits done by the banks internal audit department & RBI audits.
- Responsible for the resolutions of audit queries.
- Training of new staff on audit parameters to ensure process flow.
- Mobilizing retail deposits and managing forex operations.
Faculty
VISION TECHNOLOGIES
- Hyderabad
Education
PG Diploma - Banking Operations
NIIT-IFBI
MBA -
Sikkim Manipal University
Skills
- Finacle
- Audit processes
- KYC compliance
- Revenue generation
- Forex operations
- Regulatory compliance
- Finacle CRM
- Siebel
- Salesforce
- Audit management
Accomplishments
- Key person responsible for the branch to good score in the audit done by the internal audit department of the bank.
- Key person responsible for the submission of various returns and forms (including returns related to credit disbursement, foreign exchange etc.) to RBI/Corporate Office etc.
- Received Retail Lion Award for the Best Service in Kotak Mahindra Bank Ltd.
- Received Certification for the Well Controlled Audit at Kotak Mahindra Bank Ltd.
- Got numerous customer appreciations for handling customer queries and complaints which has also been recognized by the Organizations.
- Received Eagle Eye Award for Fraud Prevention at ICICI Bank Ltd.
Finacle Experience
- Hands on experience on using FINACLE 7.0.16 to carry out transactions like Transaction Maintenance (i.e. Cash deposits, withdrawals, Funds transfers Demand Drafts etc.)
- Customer master data modifications
- Foreign Inward and outward remittances
- Lodging and realization of instruments
- Generation of various reports
- Fixed deposits opening and maintenance
Timeline
Authoriser, Lobby Manager, Branch Operations Manager, Service Manager
Kotak Mahindra Bank Ltd
12.2013 - Current
Senior Officer, Retail Liabilities Group (RLG) - Branch Banking
ICICI Bank Ltd
10.2007 - 12.2013
Faculty
VISION TECHNOLOGIES
PG Diploma - Banking Operations
NIIT-IFBI
MBA -
Sikkim Manipal University