ASIF NADEEM ANSARI
KOLKATA
Summary
My aim is to occupy a responsible position in an organization forge ahead with its vision and utilize the knowledge acquired by me in the prosperity of the organization.
Overview
8
8
years of professional experience
Work History
Branch operations Manager
AU Small Finance Bank
10.2022 - 09.2024
- Driving team to generate lead to achieve KRA
- Preparing Branch ready for Audit and compliance on daily basis
- Lead a result oriented team and is responsible for managing the Branch Operations
- Ensuring high quality service and Customer Relationship Management
- Ensure achievement of Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High Net Worth customer programs
- Managing Branch operational activities and supervision
- Managing customer satisfaction through resolution of request with in TAT
- Managing audits including Concurrent, Internal & SOX
- Ensuring quality through error free processing with target Six Sigma
- Workplace Management through Five S
- Ensuring the processes comply with IAD parameters
- Ensuring quality & standardization of processes through Level 3 compliance
- Ensuring employee learning & development by imparting trainings in Customer Service, Processes & Policies
Branch Operation Manager
AXIS Bank Ltd.
07.2019 - 07.2022
- Managing team of CSO and teller in day to day operations in Retail branch banking
- Driving team to generate lead to achieve KRA
- Preparing Branch ready for Audit and compliance on daily basis
- Lead a result oriented team and is responsible for managing the Branch Operations
- Ensuring high quality service and Customer Relationship Management
- Ensure achievement of Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High Net Worth customer programs
- Managing Branch operational activities and supervision
- Managing customer satisfaction through resolution of request with in TAT
- Managing audits including Concurrent, Internal & SOX
- Ensuring quality through error free processing with target Six Sigma
- Workplace Management through Five S
- Ensuring the processes comply with IAD parameters
- Ensuring quality & standardization of processes through Level 3 compliance
- Ensuring employee learning & development by imparting trainings in Customer Service, Processes & Policies
Personal Banker Authoriser
HDFC Bank Ltd
01.2018 - 07.2019
- Sales
- Ensure quality new acquisition on SA and CA
- Penetration of Savings Account on non Liability Customers
- Managing and monitoring performance of sales resources for optimal sales support
- Penetration of FD to unique customers
- Sales of Third Party products to the customers
- Sales of Asset products
- Disseminating product information to the customers and staff
- Enhancing customer wallet size
- Attrition control of customer
- Includes persuading the customer to continue and if required renew FD's
- Monitor large amount movements / account closure from the deposit account and ensure that customer does not attrite
- Ensure that the marketing analytics list on possible attrite, is called and retained
- Customer Services
- Lobby Management
- Branch Administration including house keeping, upkeep, etc
- Ensure quality customer service is delivered
- Recording complaints as per specified process
- Resolving all complaints received within the stipulated TAT's
- Preventing complaint management
- Asking for feedback from customers, who are not complaining
- Discussing with staff the importance of getting feedback from customer on regular basis
- Promoting all direct banking channels and ensuring that the customer is utilizing the same
- Responsibility of opening the customer account within the TAT
- Ensure that all PB's are dressed as per the dress code & grooming standards
- Operations
- As vault custodian is responsible for related process checks
- Ensure that password sharing does not happen.Checking all account opening from and authorizing the same before it is being sent to CPU
- Error free documentation for all account opening and all customer instruction
- Maintaining Tatkal kits as per laid down process
- Monitor locker allocation and all other related operations
- Authorise all transaction and ensure that proper process has been followed
- Checking all reports and action the same
- Monitoring Branch stationery requirement
- Marketing Activities
- Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual
- Ensure that 5-S norms are adhered to for all workstation including self
- Staff Management
- Ensure that all staff are adequately trained on the Products of the Bank and sales manual
- Ensure that all staff are trained on the process to be followed
- Monitor staff productivity and give guidance on improving the same in conjunction with the BM
- Ensure that all staff are sent for the class room training on a regular basis
Branch Sales Manager
Utkarsh Small Finance Bank
06.2016 - 01.2018
- Handling Team of 6 sales office and motivating them to achieve monthly no
- Dealing in Multi products, including sourcing of current and savings accounts as well as insurance
- Completing formalities regarding account opening and keeping the client updated
- Promotional activities as well as brand building through placing canopy at different strategic location
- Helping wealth management and priority segments in designing portfolio of individuals
Branch Operation Manager
ICICI Bank Ltd.
07.2016 - 05.2016
- Lead a result oriented team and is responsible for managing the Branch Operations
- Ensuring high quality service and Customer Relationship Management
- Ensure achievement of Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High Net Worth customer programs
- Managing Branch operational activities and supervision
- Managing customer satisfaction through resolution of request with in tat
- Managing audits including Concurrent, Internal & SOX
- Ensuring quality through error free processing with target Six Sigma
- Workplace Management through Five S
- Ensuring the processes comply with IAD parameters
- Ensuring quality & standardization of processes through Level 3 compliance
- Ensuring employee learning & development by imparting trainings in Customer Service, Processes & Policies
Education
B.Com (Hons.) -
Vinoba Bhave University
Hazaribagh01.2005
10+2 -
N.O.S
01.2002
10th -
B.S.E.B Board
01.1998
Skills
- MS-Office
- Windows
- Finacle
- Corel Draw
- Page Maker
Accomplishments
- Best operation Manager in the region award for financial year 2010-11
- 7 Star Rating in IAD Audit in financial year 2008-09
- Awarded with 'SAKSHAM' for stupendous Performance in Q2, 2008 for Current Account Business.
- Awarded with 'Certificate of Excellence' for an outstanding performance Insurance Premier League (IPL) 2009.
- Awarded with a Certificate for outstanding performance in 'Quest For The Best' for Q2 FY 09-10
- Awarded with Certificate of Excellence for outstanding performance in Bancassurance Excellence Summit (BEST) Phase II for Central East Zone.
Hobbies and Interests
Kolkata
Training
- Qualified and attended workshop in Switzerland
- Qualified for workshop in Germany and Italy
Personal Information
- Date of Birth: 01/11/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Father's Name
Md Sulaiman Ansari
Languages
Hindi, Bengali
First Language
English
Elementary
A2
Urdu
Elementary
A2
Timeline
Branch operations Manager
AU Small Finance Bank
10.2022 - 09.2024
Branch Operation Manager
AXIS Bank Ltd.
07.2019 - 07.2022
Personal Banker Authoriser
HDFC Bank Ltd
01.2018 - 07.2019
Branch Operation Manager
ICICI Bank Ltd.
07.2016 - 05.2016
Branch Sales Manager
Utkarsh Small Finance Bank
06.2016 - 01.2018
B.Com (Hons.) -
Vinoba Bhave University
10+2 -
N.O.S
10th -
B.S.E.B Board