SUHA ISLAM
Kotdwara
Summary
Versatile and motivated postgraduate with an MBA in Business Analytics, showcasing strong analytical, networking, and leadership skills. Possesses good problem-solving abilities and excellent communication skills. A quick learner seeking an opportunity with a reputed organization to utilize skills and enhance capabilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Probationary Officer
Federal Bank
Yamuna Nagar
09.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Salesforce Administrator
Salesforce
Kotdwara
04.2022 - 06.2022
- Devised reports and visualizations to present requested data in sleek format.
- Developed and implemented security initiatives to protect important company data.
- Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
Apprenticeship
Bharat Electronics Limited
Kotdwara
12.2020 - 12.2021
- Supported various program activities, assisting with administrative tasks.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
Education
MBA - Business Analytics
Chandigarh University
Chandigarh08-2023
Training - Database Management
Salesforce Administrator
Salesforce06-2022
Bachelor of Technology - Mechanical Engineering
GB Pant University Of Agriculture And Technology
Pantnagar08-2020
Skills
- Attention to Detail
- Leadership
- Multitasking
- Business Analysis
Certification
- Data Visualization with Power Bi
- Machine Learning
- SQL Basics
- Data Analytics with Python
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Probationary Officer
Federal Bank
09.2023 - Current
Salesforce Administrator
Salesforce
04.2022 - 06.2022
Apprenticeship
Bharat Electronics Limited
12.2020 - 12.2021
MBA - Business Analytics
Chandigarh University
Training - Database Management
Salesforce Administrator
Bachelor of Technology - Mechanical Engineering
GB Pant University Of Agriculture And Technology
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