Summary
Overview
Work History
Education
Skills
Hobby
Timeline
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Bijoy Sakha Ghosh

Kolkata

Summary

Results-driven Probationary Officer at Canara Bank, recognized for excellence in customer service and financial operations. Proven ability to enhance service quality and resolve conflicts efficiently. Analytical mindset and strong communication skills support relationship development and business growth initiatives.

Overview

5
5
years of professional experience

Work History

Probationary Officer

CANARA BANK
TIRUPATI
08.2023 - 02.2025
  • Assisted customers with opening new bank accounts.
  • Reviewed loan applications for accuracy and completeness before submitting them for approval.
  • Analyzed credit reports and evaluated loan applications.
  • Responded to customer inquiries and resolved account issues.
  • Processed deposits, withdrawals, transfers, payments, checks.
  • Identified opportunities to improve customer service quality.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Probationary Officer

PASCHIM BANGA GRAMIN BANK
HOWRAH
02.2020 - 10.2021
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Cross-sold bank products such as credit cards, loans, and insurance policies.
  • Explained banking procedures and regulations to customers accurately.
  • Identified new business opportunities through networking events or referrals from existing clients.
  • Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.

Education

B.TECH - CIVIL ENGINEERING

MEGHNAD SAHA INSTITUTE OF TECHNOLOGY
KOLKATA
07-2018

HIGHER SECONDARY - SCIENCE

JODHPUR PARK BOYS SCHOOL
KOLKATA
05-2014

SECONDARY -

PANCHASAYAR SIKSHA NIKETAN
KOLKATA
05-2012

Skills

  • Customer service and support
  • Financial transactions management
  • Regulatory compliance
  • Relationship management
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Effective communication
  • Analytical thinking
  • Leadership skills

Hobby

  • Photography – Passionate about photography; won multiple awards in inter-college photography competitions for creativity and composition.

Timeline

Probationary Officer

CANARA BANK
08.2023 - 02.2025

Probationary Officer

PASCHIM BANGA GRAMIN BANK
02.2020 - 10.2021

B.TECH - CIVIL ENGINEERING

MEGHNAD SAHA INSTITUTE OF TECHNOLOGY

HIGHER SECONDARY - SCIENCE

JODHPUR PARK BOYS SCHOOL

SECONDARY -

PANCHASAYAR SIKSHA NIKETAN

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