Suhaas Grover
Panchkula
Summary
General Manager with proven track record at Bharti Airtel, specializing in revenue growth through strategic DevOps initiatives and operational efficiency. Expertise in AIOPS and site reliability engineering, with a focus on enhancing service delivery. Demonstrated ability to lead cross-functional teams to achieve measurable business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Bharti Airtel LTD
06.2023 - Current
- Spearheaded Airtel Digital TV and IPTV Engineering Delivery & Production DevOps initiatives.
- Oversaw a team of 21, including Senior Technical Leads, to ensure effective project execution.
- Managed system ownership for Recharges and Bill Payment Journey, enhancing business efficiency.
- Coordinated cross-functional collaboration to align technical objectives with business goals.
- Contributed to generating 25 million in revenue through approximately 3 million daily transactions.
Deputy General Manager Engineering
Bharti Airtel LTD
12.2021 - 06.2023
- Oversaw IT DevOps and Digital Ops for Bharti Airtel in North and East India.
- Managed PAN India messaging services, including DLT and SMPP, supporting 10 billion business annually.
- Identified new markets and expansion opportunities to drive organizational growth.
- Cultivated strong relationships with internal teams and external partners, suppliers, and vendors.
Senior Manager- Engineering
Bharti Airtel LTD
08.2017 - 12.2021
- Led project Butterfly, migrating 10 million retail and B2B customers to new CRM and billing systems.
- Drove digital initiatives during COVID-19, enhancing service delivery and operational efficiency.
- Managed senior engineering team at Bharti Airtel Ltd from August 2017 to 2021. line recharge and bill payment penetration brought growth around 43% across North circles of Airtel Bharti.
- Collaborated with cross-functional teams to ensure seamless implementation of migration strategies.
Regional IT Specialist
IBM India LTD
05.2014 - 08.2017
- Managed completed IT operations of Punjab, HP, JK circle of Vodafone w.r.t Infrastructure, Telcom Business Operations and Security.
National Operations Manager
Wipro InfoTech
06.2013 - 05.2014
- Worked as National Operations Manager in Wipro InfoTech for telecom client Ericsson Global Ltd from June 2013 till May'2014.
- Managed break fix support along with application of all OSS/BSS devices of Ericsson for PAN India of Bharti, Vodafone, Idea, Uninor, Aircel, BSNL and MTNL.
Operations Manager
Wipro InfoTech
05.2010 - 05.2013
- Worked as Operations Manager in Wipro InfoTech for telecom client Aircel LTD from May 2010 to May 2013.
- Managed complete IT operations Of Punjab Circle and North region with end user base of 400 employees across the circle.
Team Leader
Business Process Solution Pvt.Ltd.
Mohali
10.2009 - 04.2010
- Worked with Business Process solution Pvt.Ltd. Mohali as Team Leader from October 2009- April 2010.
Technical Support Engineer
Dell International Services
Mohali
11.2008 - 08.2009
- Worked with Dell International Services Mohali in Nov 2008 - August 2009.
Project Trainee
HCL Infosystem
Noida
06.2006 - 09.2006
- Functioned as Project Trainee during 3-month internship focused on CRM and networking at HCL Infosystem Noida.
Education
BTech - Computer Science
Kurukshetra University
Kurukshetra08-2008
Senior Secondary Examination -
CBSE
Panchkula06-2004
Secondary Examination -
CBSE
Panchkula06-2002
Skills
- Ab Initio and JDK
- DevOps practices and principles
- Operational efficiency strategies
- Strategic planning and execution
- Spring Boot framework
- Site reliability engineering (SRE)
- Express IT solutions
- Elasticsearch and Grafana
- Monitoring and alerting tools
- Oracle database management
- MongoDB and Cassandra
Significant Accomplishments
- Part of biggest migration on CRM & Billing system across all Telco's- Project Butterfly where in 10MN customers both retail and B2B got successfully migrated to new system in 2018-2019.
- Worked on Digital agenda during COVID-19 period from 2020-2021 where in online recharge and bill payment penetration brought growth around 43% across North circles of Airtel Bharti.
- Certified Lead Implementor Professional for BS ISO/IEC 27001-2013 Information Security Management System
Areas Of Excellence
- Digital Dev Ops
- Messaging Dev Ops
- Customer Lifecycle Management
- Best Practices Implementation and adherence
- SLA management
- Service Delivery
- Team Management
- Relationship Management
- Operations Management
Personal Information
- Passport Number: R3266991
- Passport Expiry Date: 07/26/27
- Date of Birth: 04/05/86
- Gender: Male
- Marital Status: Married
Certification
- ITIL V3 Certified
- Paathshala - MIT
- ITIL Service Transition
- Crisis Management
- Certified Lead Implementor Professional for BS ISO/IEC 27001-2013 Information Security Management System
- Engineering Academy Program IIM A 2022
Timeline
General Manager
Bharti Airtel LTD
06.2023 - Current
Deputy General Manager Engineering
Bharti Airtel LTD
12.2021 - 06.2023
Senior Manager- Engineering
Bharti Airtel LTD
08.2017 - 12.2021
Regional IT Specialist
IBM India LTD
05.2014 - 08.2017
National Operations Manager
Wipro InfoTech
06.2013 - 05.2014
Operations Manager
Wipro InfoTech
05.2010 - 05.2013
Team Leader
Business Process Solution Pvt.Ltd.
10.2009 - 04.2010
Technical Support Engineer
Dell International Services
11.2008 - 08.2009
Project Trainee
HCL Infosystem
06.2006 - 09.2006
BTech - Computer Science
Kurukshetra University
Senior Secondary Examination -
CBSE
Secondary Examination -
CBSE
Similar Profiles
Yacouba SoireYacouba Soire
Inventory Manager at Airtel Burkina, Bharti AirtelInventory Manager at Airtel Burkina, Bharti Airtel
Ranjit PanikarRanjit Panikar
Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)Account Manager - B2B Business Development at Bharti Airtel Limited (Airtel Business)
Jitendra KapdeJitendra Kapde
Global Supply Chain Manager at M/S BHARTI AIRTEL LIMITEDGlobal Supply Chain Manager at M/S BHARTI AIRTEL LIMITED
Shubham BhandariShubham Bhandari
National Account Manager at Bharti Airtel LimitedNational Account Manager at Bharti Airtel Limited
Anmol SharmaAnmol Sharma
Branch Operations Manager at Axis BankBranch Operations Manager at Axis Bank