Suhani Singh
Scrum Master and Senior Analyst
Ghaziabad
Summary
Dynamic Custom Engineering Senior Analyst at Accenture with a proven track record in client management and root-cause analysis. Enhanced team productivity through streamlined workflows and agile methodologies, mentoring junior analysts to elevate performance. Achieved improved operational effectiveness, resulting in higher client satisfaction and timely project deliverables using Scrum Values.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Custom Engineering Senior Analyst
Accenture
Noida
03.2023 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Stabilized the performance environment up to 70% while updating old scripts and creating new scripts
Quality Assurance Analyst
TCS
Noida
09.2022 - 03.2023
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
- Created functional test cases which improved the quality of software up to 80%
Technology Analyst
Infosys Technologies
Chandigarh
01.2019 - 08.2022
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Developed call-to-action plans to improve IT service effectiveness.
- Provided technical and functional recommendations based on project requirements.
- Boosted team productivity with agile project management techniques, leading to faster delivery of high-quality products.
Education
Bachelor of Technology - Electronics And Communication Engineering
R.D Engineering College
Ghaziabad, India 07.2013 - 06.2017
Intermediate Certificate - PCM
Kendriya Vidyalaya
Shivpuri, India 04.2012 - 06.2013
High School Diploma -
Kendriya Vidyalaya
Shivpuri, India 04.2010 - 06.2011
Skills
Client management
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
01-2025
Custom Engineering Senior Analyst
Accenture
03.2023 - Current
Quality Assurance Analyst
TCS
09.2022 - 03.2023
Technology Analyst
Infosys Technologies
01.2019 - 08.2022
Bachelor of Technology - Electronics And Communication Engineering
R.D Engineering College
07.2013 - 06.2017
Intermediate Certificate - PCM
Kendriya Vidyalaya
04.2012 - 06.2013
High School Diploma -
Kendriya Vidyalaya
04.2010 - 06.2011
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