SUHARIKA BEERUM

Client: UIDAI (Unique Identification Authority of India - Aadhaar)

AOE - Application Management

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Provided technical support and troubleshooting for application issues, collaborating with developers and support teams to resolve problems quickly and effectively.
• Developed custom dashboards and alerts to proactively identify and address performance issues, minimizing downtime and enhancing user experience.
• Conducted in-depth root cause analysis and implemented preventive measures to ensure long-term resolutions.
• Increased system reliability, minimizing downtime and service disruptions, through proactive troubleshooting and root cause analysis.
• Adept at troubleshooting, configuring, and deploying enterprise-level applications.
• Hands-on experience in disaster recovery drills, including preparation, documentation, environment readiness, drill execution, and maintaining RTO and RPO.
• Optimized cloud resource usage by analyzing metrics and making recommendations for more efficient configurations.
• Experience in deploying, scaling, and managing Docker containerized applications within Kubernetes environments.
• Expertise in optimizing resource utilization within Kubernetes clusters.
• Successfully implemented the Prometheus, Grafana, Loki, and Thanos stack in Kubernetes for comprehensive application monitoring.
• Skilled in managing CI/CD pipelines with Jenkins to streamline development workflows.
• Experienced in deploying applications using the ArgoCD tool.
• Proficient in automating routine tasks through shell scripting to enhance operational efficiency.
• Generating quarterly application SLA reports, covering availability, performance, and liquidity damages, using Grafana.
• Managing SSL certificates for various web portals to ensure secure communications.
• Performing root cause analysis, maintaining the Known Error Database (KEDB), repository management, and issue tracking.
• Improved release management processes by introducing version control systems such as Git for tracking changes throughout the software lifecycle.
• Maintained systems that monitored applications and infrastructure.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Client : Hudson Bay Company

• Worked with HBC client on enhancement of application as part of tokenization Project
• Monitored code and overall application to drive seamless performance.

• Worked with QBE AO in Application Management enhancement .

• Monitor the TWS error queue to initiate problem resolution as reported by the job scheduling software
• Prioritizing problem resolution/escalation based on criticality and impact to the business by following appropriate escalation procedures, SLA’s, and policies regarding management notification
• Creating and setting up applications as per the client requirement , deployment of application after Scheduling and testing
• Attending Customer bridge calls and Progress report meetings with higher management & Technical review discussion on High level designs
• Giving appropriate solutions to incident tickets that come in the teams queue and close them within SLA
• Respond to user inquiries regarding application-related problems
• Participate in small to large initiatives ranging from application incident resolution work to project related tasks
• Problem Management: Proactively provide solutions to prevent problems in jobs due to resources
• Analysis of data and suggest changes to application to avoid abends and also to reduce time of completion,etc
• Incident Management: Consults with other teams on proper integration and correlation of the change, incident and problem management process and their respective areas .Ensures effective and rapid response to major incidents