Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suhas B H

Bengaluru

Summary

Diligent professional with several years of experience. Known for effective systems improvements and careful attention to infrastructure and operational procedures. Excellent diagnostic abilities with advanced technical expertise. .

Overview

10
10
years of professional experience

Work History

Senior Software Engineer

Wipro
Bengaluru
01.2018 - Current
  • Led team meetings focused on identifying process improvements for resolving incidents more quickly.
  • Performed root cause analysis to determine underlying causes of incidents.
  • Tracked key performance indicators related to incident management activities.
  • Facilitated communications between technical teams during major outages or disruptions.
  • Ensured compliance with relevant industry standards regarding incident management practices.
  • Documented incident details in knowledge base articles for future reference purposes.
  • Coordinated with stakeholders to ensure timely resolution of incidents.
  • Prioritized each incident based upon its impact on business and escalated issues considered major threats.

Senior Software Engineer

Wipro
Bengaluru
01.2014 - 12.2017
  • Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
  • Analyzed system performance metrics and identified areas of improvement.
  • Created and maintained system documentation for production applications.
  • Monitored server logs for anomalies and errors.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Performed root cause analysis to identify underlying causes of incidents.
  • Provided on-call support for critical production systems.
  • Participated in cross-functional teams with manufacturing, quality, marketing, and procurement departments.
  • Handled root cause analysis, implementing corrective actions when necessary.

Education

Master of Science - Information Technology

VIT College
Bengaluru
03-2017

Bachelor of Science - Electronics Technology

MES Degree College
Bengaluru
05-2013

Skills

  • Incident management
  • Oracle SQL, Unix, Autosys tool, TOAD
  • change Management
  • ITIL
  • Application support
  • Time Management
  • Problem-Solving
  • Client Relations

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Telugu
Upper Intermediate (B2)
B2

Timeline

Senior Software Engineer

Wipro
01.2018 - Current

Senior Software Engineer

Wipro
01.2014 - 12.2017

Master of Science - Information Technology

VIT College

Bachelor of Science - Electronics Technology

MES Degree College

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Suhas B H