Suhas Shivashankara
Mysore
Summary
An expert software professional offering an impressive 4.5 years of experience in Infra support and hands-on in Cloud computing platforms. Monitoring and client relationship management in Cloud Domain. Highly adaptable and ambitious, strong work ethic, self-motivated with team coordination and problem-solving capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Operations Engineer
Solifi Software India Private Limited
05.2022 - Current
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Performed root cause analysis of reported issues to enact corrections.
- Delivered Tier-3 support and SME input to internal and external customers.
- Coordinated deployments of new software, feature updates and fixes.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Used metrics to monitor application and infrastructure performance.
- Resolved issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided updated patches for operating systems and system configuration to improve efficiency
Infrastructure Engineer
Mindtree Limited
12.2019 - 01.2022
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Providing end-to-end Infra and Application support for all clients running on various platforms
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with outside departments to implement system-wide improvements.
Education
Bachelors of Engineering - Information Science Engineering
Maharaja Institute of Technology
Mysore, India06.2019
Skills
- Incident Management : Pagerduty
- Monitoring tools : App Dynamics, PRTG network monitor, Grafana
- Cloud Computing : AWS
- DevOps principles : Docker, jenkins, ansible basics
- Database : MYSQL , oracle developer
- Ticketing tool : JIRA, Microsoft dynamics
- Version control : Git, GitHub, Gitlab
Technical skills
- Operating system : Windows, linux
- Leadership
- Time Management
- Problem Solving
- Teamwork and Collaboration
- Interpersonal Communication
Key skills
Accomplishments
- Rewarded as a Critical resource in the project.
- Appreciation from Client for efficiency and accuracy of work.
Certification
- Introduction to DevOps provided by Great Learning Academy
- Cloud practitioner
Declaration
I hereby declare that the information furnished above is complete and true to the best of my knowledge (Suhas Shivashankara)
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Cloud Operations Engineer
Solifi Software India Private Limited
05.2022 - Current
Infrastructure Engineer
Mindtree Limited
12.2019 - 01.2022
Bachelors of Engineering - Information Science Engineering
Maharaja Institute of Technology
- Introduction to DevOps provided by Great Learning Academy
- Cloud practitioner
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