SUHATRA MAJUMDER
SENIOR PROCESS ANALYST
KOLKATA
Summary
Goal-oriented and ambitious graduate with over 5 years of experience in customer service, payment authorisation, and operations across the US mortgage, insurance, Currently employed at Tata Consultancy Services (TCS) as a Process Executive, demonstrating strong expertise in compliance, transaction processing, quality assurance, and domain-specific operational workflows. Seeking a challenging position in a reputable organisation where I can leverage my analytical, problem-solving, and communication skills while contributing to the company's overall success.
Overview
5
5
years of professional experience
Work History
Process Executive
TCS
02.2022 - 01.2025
- Worked on Smart Flow & Black Night tool, processing mortgage loans and issuing payments.
- Performed quality checking (QC), insurance tracking, and data verification to ensure data integrity and compliance.
- Authorised high-value customer payments, ensuring strict adherence to compliance and approval protocols.
- Consistently achieved and surpassed daily production unit (DPU) and quality targets.
- Demonstrated the ability to prioritise tasks (SLA), multitask, and execute responsibilities with precision.
- I am an immediate joiner.
Chat Support
Wipro Limited
12.2020 - 02.2022
- I used to work there as a tech support chat where I needed to provide resolutions for their product's technical problems.
International Blended Project
Tele Performance Global Services Pvt Ltd.
07.2020 - 09.2020
- I need to chat or take a call from the customer about their e-commerce service and provide a resolution.
Inbound and Outbound Process
Conneqt Business Solution Limited
11.2019 - 07.2020
- Where I need to call the customer to verify product details and take reviews and feedback, and also give corporate service.
Education
Bachelor In Commerce - undefined
Calcutta University
01.2012
Course in Tally - undefined
Tally Solutions Private Ltd
01.2012
Higher Secondary Examination - undefined
West Bengal Board of Higher Secondary Education
01.2009
Madhyamik Examination - undefined
West Bengal Board of Secondary Education
01.2007
Skills
Strong attention to detail & analytical skills
Excellent communication & interpersonal skills
Time management & problem-solving abilities
Adaptability & process improvement
Proficiency in MS Office Suite
Knowledge of MS Excel, Black Knight Portal, US Mortgage, and US Insurance
Interests
Net surfing, Music, Travelling, Movies, Fitness
Disclaimer
I, SUHATRA MAJUMDER, Declares That the Above Information Is True and Correct to The Best of My Knowledge and Nothing Has Been Concealed or Distorted.
Timeline
Process Executive
TCS
02.2022 - 01.2025
Chat Support
Wipro Limited
12.2020 - 02.2022
International Blended Project
Tele Performance Global Services Pvt Ltd.
07.2020 - 09.2020
Inbound and Outbound Process
Conneqt Business Solution Limited
11.2019 - 07.2020
Bachelor In Commerce - undefined
Calcutta University
Course in Tally - undefined
Tally Solutions Private Ltd
Higher Secondary Examination - undefined
West Bengal Board of Higher Secondary Education
Madhyamik Examination - undefined
West Bengal Board of Secondary Education