Summary
Overview
Work History
Education
Skills
Declaration
Timeline
Generic

SUJA AANI SUNNY

Bangalore

Summary


Results driven Network Engineer with 4 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.

Overview

4
4
years of professional experience

Work History

Network Operation Associate

Accenture
04.2022 - Current
  • Verizon- In-depth knowledge of network monitoring, network equipment, network operation techniques.
  • Setting up and troubleshooting LAN, OSI model, TCP/IP model, UDP, SNMP, HTTP and HTTPS.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Knowledge BGP protocols.
  • Ethernet circuit testing and troubleshooting and addressing technical issues.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure and replaced defective components.
  • Good understanding about building circuit path and setting up configurations.
  • Managing MPLS, VPN and transmission circuits for end client. Troubleshooting of protocol related (BGP, EIGRP, OSPF, RIP) related issues, also been part of change team which involves schedule changes at configuration level.
  • Performing layer 3 tests from PE to CE Routers.
  • Accessing, troubleshooting, and providing logical connections for switches.
  • Deal with various kinds of circuits ranging from MPLS, TDMS, EVPL, IDE, PIP E circuits and frame relays.
  • Working with Field Engineers for configuration equipment installs and troubleshooting, in case of packet drops, frame loss and network congestion.
  • Plan, Test, Provision, Administer and manage all Email services related systems.
  • Customer facing role to update day to activities.
  • Able to adapt to changing technical environment.
  • Configuration management of Local Area Networks (LANs), Wide Area Networks (WANs), Wireless (LANs), Network segments, security devices and Internet and Intranet systems to ensure operability.
  • Successful provisioning as well as supervision, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This also includes installation of new systems, rebuilding existing systems, configuration of hardware, peripherals, services, settings, directories, storage, etc. in accordance with customer/ government standards.
  • Maintains on-call availability to respond to network issues and up-time; must be flexible and available with scheduling.
  • Advanced network knowledge with vendor like Cisco and juniper.
  • Advanced networking protocols - VLAN, VTP, STP protocol, QOS, routing-protocols like BGP & OSPF EIGRP.
  • Supports acquisition of hardware and software as well as subcontractor services as needed.
  • Advanced Knowledge in embedded hardware/software engineering for VOIP phones and Internet of things appliances.

Customer Service Associate

Firstsource Solutions Ltd
10.2019 - 04.2022
  • Worked with Sky Broadband and solved customer Problems though voicemails and email.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Provided customer with information and requirements for all services.

Education

Bachelor of Science - B.E in Electronics And Communication

Glocal University
Saharanpur, Uttar Pradesh
06.2019

Science -

Pre-university Education
Dpt. Of Pre-university Education Board Karnataka
07.2015

Secondary School Leaving Certificate
Karnataka Secondary School Education Board
04.2013

Skills

  • Incident management
  • Ethernet
  • Server maintenance
  • Network configuration
  • Service Quality management
  • LAN and WAN
  • Network Performance Management (NPM)
  • Boarder Gateway Protocol (BGP)
  • DS0 and DS1
  • Multi-protocol Label Switching MPLS
  • Layer2 Switches
  • Technical Troubleshooting
  • Circuit Management
  • Cisco Switching Expertise
  • IP Addressing
  • Voice over IP
  • Analytical and Critical Thinking

Declaration

I hereby declare that the details furnished above are true and correct.

Timeline

Network Operation Associate

Accenture
04.2022 - Current

Customer Service Associate

Firstsource Solutions Ltd
10.2019 - 04.2022

Bachelor of Science - B.E in Electronics And Communication

Glocal University

Science -

Pre-university Education

Secondary School Leaving Certificate

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SUJA AANI SUNNY