SUJAL KADECHA
Rajkot
Summary
Results-oriented Account Manager with expertise in export documentation and international shipping regulations. Enhances customer satisfaction through effective shipment coordination and strong client relationship management. Skilled in developing marketing strategies and managing client accounts for timely product delivery.
Overview
4
4
years of professional experience
Work History
Export Documentation Officer
SHAILDEEP INDUSTRIES PVT LTD
RAJKOT
11.2025 - Current
- Prepared export documentation ensuring compliance with international shipping regulations to avoid delays.
- Coordinated with freight forwarders to ensure timely processing and dispatch of shipments.
- Maintained records of all export documentation for auditing purposes.
- Updated internal systems with shipment details and documentation status regularly.
- Assisted in tracking shipments, contributing to on-time delivery for international clients.
Account Manager
PEARL BAG FACTORY LLP
RAJKOT
02.2024 - 09.2025
- Managed client accounts, fostering strong customer relationships to enhance satisfaction and retention.
- Coordinated product deliveries, ensuring timely fulfillment of orders to meet client expectations.
- Developed marketing strategies to promote new bag collections effectively.
- Trained and supported junior account staff on best practices, improving team competency and service quality.
- Implemented process improvements for account management efficiency.
Manager, Sales and Customer Support
BHAVESH GLASS HOUSE
RAJKOT
05.2022 - 01.2024
- Resolved customer complaints and issues promptly, fostering customer satisfaction.
- Developed strategies to efficiently address common customer complaints, enhancing company reputation.
- Analyzed sales data to identify trends and improve service strategies.
- Created training materials supporting ongoing employee development, improving team knowledge and skills.
- Collaborated with marketing to promote new products and services.
Education
BBA - COMMERCE
SAURASTRA UNIVERSITY
RAJOT04-2026
Skills
- Export documentation
- International shipping regulations
- Logistics coordination
- Market analysis
- Process improvement
- Client relationship management
- Customer service
- Team collaboration
Languages
English
Proficient (C2)
C2
English
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Export Documentation Officer
SHAILDEEP INDUSTRIES PVT LTD
11.2025 - Current
Account Manager
PEARL BAG FACTORY LLP
02.2024 - 09.2025
Manager, Sales and Customer Support
BHAVESH GLASS HOUSE
05.2022 - 01.2024
BBA - COMMERCE
SAURASTRA UNIVERSITY