Sujan Roy
Kolkata
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
6
6
years of professional experience
Work History
Key Account Manager
Flikcar
KOLKATA
03.2024 - 04.2025
- Recognized security risks to properly handle situations.
- Worked effectively in team environments to make the workplace more productive.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Negotiated contracts and terms of agreement with key accounts, ensuring profitability and compliance.
- Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
- Maintained positive working relationships with retailers and representatives.
- Produced sales documents, finalized deals and filed records.
- Communicated with retailers to provide information on promotions and sales.
- Managed the relationship between internal teams and external customers.
- Established strong relationships with clients through regular communication and follow-up activities.
Senior Process Associate
Maviq Software Pvt Ltd
KOLKATA
08.2021 - 02.2024
- Onboarded new employees by providing training materials and guidance.
- Monitored team performance and provided coaching when needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
Partner Support Executive
Radical Minds
Bangalore
01.2019 - 06.2020
- Provided technical assistance and customer service to customers via phone, email, and chat.
- Monitored incoming calls, emails, and chats for support requests.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Indira Gandhi Memorial High School
Bachelor of Commerce -
Swami Vivekanand Subharti University
Skills
- Contract negotiation
- Sales strategy
- Customer relationship management
- Market analysis
- Problem solving
- Employee training
- Interpersonal skills
- Excellent communication
- CRM software
Accomplishments
- I got an employee of the month award
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Key Account Manager
Flikcar
03.2024 - 04.2025
Senior Process Associate
Maviq Software Pvt Ltd
08.2021 - 02.2024
Partner Support Executive
Radical Minds
01.2019 - 06.2020
High School Diploma -
Indira Gandhi Memorial High School
Bachelor of Commerce -
Swami Vivekanand Subharti University
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