Summary
Overview
Work History
Education
Skills
Timeline
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ABDUL RAHMAN

Bangalore

Summary

Dynamic Key Account Manager with proven success at Flipkart, leveraging analytical problem-solving and contract negotiation skills to drive revenue growth. Expert in e-commerce strategies, fostering strong relationships, and enhancing supplier engagement, resulting in significant account penetration and business expansion. Committed to delivering exceptional outcomes through data-driven decision-making.

Overview

9
9
years of professional experience

Work History

Key Account Manager

Flipkart
06.2023 - 04.2025
  • Company Overview: E-commerce online retail company
  • Maximization of account penetration and profitable growth of the defined accounts.
  • Leads and negotiate JBPs with brands.
  • Follows both input and output metrics to achieve goals for the defined account.
  • Identifying new ecommerce trends and opportunities for business growth and implement action plans.
  • Prepares and present products proposals for current and future brands.
  • Handles small- and large-scale sale events with the defined account as per companies and the account's marketing calendar.
  • Collaborates with Marketing and catalog teams to create compelling online product listings (Including: Product images, descriptions, features, shipping details, item specifications, visibility).
  • Ensuring maximum participation of sellers in every campaigns.
  • Analyze performance metrics for the online marketplace and provide insights on overall performance by creating weekly reports.
  • Tracks weekly performance metrics and implements strategy to prove sales.
  • Ensures complete and on-time order fulfilment and operations metrics compliance.
  • Demonstrates strong strategic sales and negotiation skills.
  • Co-ordinates with Warehouses for inwarding and QC.
  • E-commerce online retail company

Category Operations Associate

Meesho
07.2022 - 06.2023
  • Company Overview: E-commerce online retail company
  • Motivates & provides direction to a team of Key Account Managers & Business Development Executives.
  • Worked with central teams to ensure best selection, affordable prices and high discovery on the platform.
  • Developed robust processes for smooth execution of all critical tasks.
  • Defined KRA's & goals for the team and individuals.
  • Compile and evaluate metrics for success assessment of individual and team level tasks.
  • Communicates priorities and key decisions with stakeholders.
  • Drives higher supplier's engagement and quick problem resolution through effectively guiding team.
  • Exudes confidence to build processes to drive higher efficiency and better outcomes.
  • Influence strategic decisions across the organization by earning the trust of our stakeholders. Effectively uses quantitative & qualitative data to drive decisions & measure success.
  • E-commerce online retail company

Senior executive operations

Flipkart
11.2017 - 07.2022
  • Company Overview: E-commerce online retail company
  • Managed end to end backend operations for Toys & Baby care category.
  • Preparing FSN level requirements, raising PO, QC check, inwarding alignment with brand and internal stakeholders, working on payment reconciliation, catalogue correction, keeping check on daily ops metrics.
  • E-commerce online retail company

Catalogue management team (CMT)

Voonik Tech Pvt. Ltd
Bangalore
05.2016 - 11.2017
  • Company Overview: E-commerce
  • Handling Voice (Inbound & Outbound) & Non-Voice process.
  • Interacting with customers and vendors to resolve their issues and queries.
  • Worked for Sales and Delivery enforcement - Return to Origin (RTO) Department.
  • Handled escalation related to Online Apparel Shopping cases, Vendor product delivery, Delay delivery, Refund issue, Wrong product delivery and resolved customer issues on priority co-ordinating with concerned departments.
  • Worked for Product Tagging process.
  • E-commerce

Education

Bsc-Bachelor of Science - PCM

01.2016

Skills

Analytical problem solving

E-commerce expertise

  • Contract negotiation and account management
  • Sales strategy and revenue growth
  • Competitive analysis
  • Relationship building
  • Business acumen
  • Task prioritization
  • Customer relationship management
  • Contract negotiation
  • Performance analysis

Timeline

Key Account Manager

Flipkart
06.2023 - 04.2025

Category Operations Associate

Meesho
07.2022 - 06.2023

Senior executive operations

Flipkart
11.2017 - 07.2022

Catalogue management team (CMT)

Voonik Tech Pvt. Ltd
05.2016 - 11.2017

Bsc-Bachelor of Science - PCM

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