Open To Work
SUJATA NAIR
Noida
Summary
Excelledin educational environments, utilizing nearly 15 years of expertise in fostering client relationships, driving business growth, analyzing markets, planning itineraries, delivering trainings, and heading teams.
My last role of an International Education Advisor at IDP Education Pvt. Ltd., offering detailed support to students preparing for studies in Canada. Skilled in navigating students through suitable universities & courses aligned with their academic backgrounds, bridging the gap between organization & students. Proficiency in customer relationship management, fostering business growth, market analysis, visual merchandising, enhancing brand visibility and improving operations. Achieved good no of admissions within the first few months in the past role at IDP, knowledge of visa coordination processes and regulations, ensuring seamless student visa applications. People-friendly & approachable with excellent communication, problem-solving & relationship management skills.
Overview
4
4
Languages
18
18
years of professional experience
Work History
Canada Counsellor
IDP Education Pvt. Ltd.
02.2023 - 08.2024
- Directing students towards suitable universities and courses aligned with their academic backgrounds.
- Providing detailed information on fee structures and regulatory updates.
- Handling walk-ins and inquiries efficiently to ensure student satisfaction.
- Spearheading student relationship management initiatives, ensuring prompt and effective resolution of inquiries.
- Implementing innovative solutions to enhance student satisfaction and streamline communication channels.
- Driving the sales process, optimizing conversions from inquiries to admissions.
- Collaborating with team members to streamline counseling processes.
- Conducting market analysis to identify trends and opportunities.
- Implementing innovative strategies to enhance student recruitment.
- Coordinating with educational institutions to facilitate student admissions.
- Ensuring compliance with international education standards.
- Administering daily operations, ensuring compliance with the regulations.
Counsellor / Visa Coordinator
TC Global (N&N Chopras)
08.2018 - 03.2020
- Conducted visa counseling sessions for students; advised students on visa application procedures and requirements.
- Assisted students in preparing necessary documentation for visa submissions.
- Coordinated with embassies and consulates for visa processing; ensured compliance with visa regulations and guidelines.
- Provided guidance on financial documentation and fund verification.
- Performed mock visa interviews to prepare students for embassy interactions.
- Implemented a new visa application tracking system for enhanced efficiency.
- Received appreciation for exceptional visa counseling services.
- Developed a comprehensive visa documentation checklist for students.
Boutique Manager
The Body Shop Quest Retail
08.2016 - 08.2017
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Counter Manager
ELCA Group (Clinique)
05.2013 - 03.2016
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Travel Consultant
Onkar Infotech
10.2011 - 02.2013
Account Manager
Encore Capital Group
06.2009 - 07.2011
Sr. Customer Service Executive
HCL Technologies
03.2006 - 04.2009
- Joined HD-1 (Butler); transferred to Pilot Batch of HD-2 (Butler) - a blend between PSTN+BB Services offered by BT
Education
Bachelor of Commerce -
Lucknow University
08-2009
Skills
Educational Counseling
Student Engagement Strategies
Admissions Process Mgmt
Student Placement
Team Leadership
Communication
Negotiation
Leadership
Motivated
Positive Attitude
Problem Solving
Team Player
NOTABLE HIGHLIGHTS
Increased student enrollments within the first quarter at IDP Education Pvt. Ltd., Received recognition for outstanding performance in student counseling., Led a project resulting in improvement in student visa approval rates., Successfully organized a student orientation program with high participation rate., Implemented new student feedback system resulting in improved service quality., Achieved significant increase in student visa approvals.
Timeline
Canada Counsellor
IDP Education Pvt. Ltd.
02.2023 - 08.2024
Counsellor / Visa Coordinator
TC Global (N&N Chopras)
08.2018 - 03.2020
Boutique Manager
The Body Shop Quest Retail
08.2016 - 08.2017
Counter Manager
ELCA Group (Clinique)
05.2013 - 03.2016
Travel Consultant
Onkar Infotech
10.2011 - 02.2013
Account Manager
Encore Capital Group
06.2009 - 07.2011
Sr. Customer Service Executive
HCL Technologies
03.2006 - 04.2009
Bachelor of Commerce -
Lucknow University