Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sujata Rautaray

Sambalpur

Summary

Detail-oriented Community Manager with extensive experience in administering policies and procedures while effectively overseeing personnel. Proven track record of completing tasks on time and fostering a positive environment for both employees and residents. Skilled in conflict resolution, communication, and team collaboration. Aiming to leverage expertise to enhance community engagement and operational efficiency.

Overview

5
5
years of professional experience

Work History

Community Manager

Samasth Living Pvt Ltd
Banglore
08.2024 - Current
  • Provided monthly reports on community metrics and progress towards goals.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Managed budget for community events and activities, ensuring cost-effectiveness.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Implemented loyalty programs to reward active community members.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Developed and executed community outreach strategies, increasing engagement.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Collaborated with marketing teams to align community strategies with brand goals.
  • Developed and enforced community guidelines to maintain a positive environment.

Community Manager

Colife Advisory Pvt. Ltd
Pune
03.2024 - 08.2024
  • Evaluated property conditions and recommended improvements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Resident Manager

Dtwelve Space Pvt. Ltd
Chennai
11.2022 - 01.2024
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
  • Improved property value through regular inspections, identifying necessary repairs and upgrades.
  • Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.

Assistant Manager

Green Trends
Cuttack
06.2020 - 01.2022
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Bachelor of Arts -

Sambalpur University
Sambaplur, Odisha
04-2018

Associate of Science -

Gangadhar Meher University
Sambalpur, Odisha
06-2015

High School Diploma -

Govt. Girls High School
Sambaplur, Odisha
03-2013

Skills

  • Support Operations Management
  • Client Relationship Support
  • MS Office Suite
  • Process Optimization
  • Customer Interaction Strategy
  • Operations Supervision
  • Conducting Property Assessments
  • Customer-Centric Approach

Languages

Odia
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Community Manager

Samasth Living Pvt Ltd
08.2024 - Current

Community Manager

Colife Advisory Pvt. Ltd
03.2024 - 08.2024

Resident Manager

Dtwelve Space Pvt. Ltd
11.2022 - 01.2024

Assistant Manager

Green Trends
06.2020 - 01.2022

Bachelor of Arts -

Sambalpur University

Associate of Science -

Gangadhar Meher University

High School Diploma -

Govt. Girls High School

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Sujata Rautaray