Vijay Kumar
Greater Noida
Summary
Accomplished Service Delivery Manager with extensive experience at Tata Consultancy Services, specializing in leading large teams and implementing impactful SAP transformations. Demonstrates expertise in Service Delivery Management and strong stakeholder engagement, consistently achieving critical service levels of 100%. Recognized for exceptional leadership and a commitment to continuous process improvement. Career aspirations include further enhancing operational efficiencies and driving strategic initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Tata Consultancy Services
Noida
04.2012 - Current
- Enabling seamless operations for 100+ retail applications as a Service Delivery Manager, leading an 86-member team for the Merchandising portfolio and managing day to day operations
- Exemplary SLA Maintenance: Unwavering commitment to meeting and surpassing expectations
- Over the past six months, Critical Service Level (CSL) has been upheld at a flawless 100%, while Key Measurements (KM) consistently exceed the remarkable threshold of 99%
- Dedicated and proactive involvement in driving new business proposals and continuous process enhancement initiatives
- Proficient in risk identification, developing robust mitigation strategies, conducting status reports, and adeptly managing customer and stakeholder relationships
- Played a pivotal role in the successful SAP transformation for legacy store-side applications, contributing significantly to a transformative project valued at approximately $500 million
Technical Lead
IBM
08.2011 - 03.2012
Senior Developer
Mindtree
08.2010 - 07.2011
Developer
Dell Perot Systems
12.2007 - 07.2010
Education
Bachelor of Engineering - Electronics & Communication
SJC Institute Of Technology
Bengaluru, India06.2007
Skills
- Service Delivery Management
- Support Operations Management
- Automation and continuous process improvement
- Transformation
- ERS (Enterprise Reliability Services) enablement
Certification
- SAFe 6 Product Owner/Product Manager , 29 Dec 2024
- Scrum Master (PSM II), 11/2022
- IBM DB2, 05/2009
Hobbies and Interests
- Sports
- Music
- Travelling
Key Accomplishments
- Successful Cloud Migration, On successful cloud migration of 17 applications in a span of 1.5 years with a team of limited resources by keeping them motivated and through active participation in discussions.
- Key Customer Deliverable, Successful delivery of highly visible Customer Value transformation program (CVT) by streamlining E2E pricing engine for E2E ordering system stabilization.
- Star Team / Star of the month / On the spot awards, Star Team Award 8 times, 10 times Star of the month & 8 times on the spot award.
Timeline
Service Delivery Manager
Tata Consultancy Services
04.2012 - Current
Technical Lead
IBM
08.2011 - 03.2012
Senior Developer
Mindtree
08.2010 - 07.2011
Developer
Dell Perot Systems
12.2007 - 07.2010
Bachelor of Engineering - Electronics & Communication
SJC Institute Of Technology
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