Manjushree C
Service Delivery Manager
Bengaluru
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Service Delivery Manager with 8 years of experience in services organizations, specializing in end-to-end client account delivery across operations and project-based engagements. Strong in client governance, stakeholder management, commercials (SOW, costing, margin), and delivery predictability. Known for scaling delivery capability, enabling account growth through strong client relationships, and leading cross-functional teams with high ownership and low attrition. Adept at balancing run-the-business stability with change delivery. Targeting Delivery Manager / Senior Delivery Manager roles in remote or hybrid environments focused on business outcomes.
Overview
8
8
years of professional experience
4
4
Certificates
Work History
Service Delivery Manager
Aziro Technologies
07.2022 - Current
- Own end-to-end delivery for a strategic client account that has evolved from a single annual maintenance engagement into a multi-model account covering managed services, fixed-bid projects, and governance-led initiatives.
- Act as the primary delivery and relationship owner for the client, managing day-to-day interactions, weekly governance calls, and monthly delivery and financial reviews with senior stakeholders.
- Played a key role in doubling account revenue year-on-year through consistent client engagement, understanding business priorities, and identifying opportunities beyond the original scope.
- Scaled the delivery team from 5 to 20 members over two years, in line with account growth and new project acquisitions.
- Lead managed services delivery for seven applications, covering L1 and L2 support, along with enhancements, while maintaining 95–98% SLA adherence.
- Drive fixed-bid projects end-to-end, including requirement discussions, sprint planning, execution tracking, risk management, and final delivery.
- Own commercials, including SOW preparation, effort estimation, costing, margin planning, and utilization management.
- Work closely with pre-sales teams to support proposals, renewals, and new opportunities from the same client account.
- Contribute to account expansion by proactively identifying future needs based on a strong understanding of the client’s business direction and financial health, built through regular interaction and in-person client visits.
PMO Project Coordinator
Tata Consultancy Services
01.2017 - 07.2022
- Supported project managers with delivery operations, governance, planning coordination, and project reporting.
- Managed resource allocation and task coordination, ensuring timely follow-ups and closure of action items.
- Owned end-to-end onboarding and offboarding, coordinating with BGC, HR, IT, and internal stakeholders.
- Reduced onboarding time by 50% by streamlining workflows, and improving tracking and coordination.
- Managed high-volume communication, responding to over 200 emails per week, and supported stakeholder meetings with minutes of meeting and reporting.
Education
Bachelor of Engineering - Chemical Engg.
09.2012 - 06.2016
- CGPA: 9.4
- Awarded 6 Gold Medals for overall academic excellence in B.E.
Skills
Service Delivery Management
Delivery Management
Account Management
Managed Services (L1/L2)
Client Governance
Stakeholder Management
Fixed Bid Project Delivery
Commercials and Costing
SOW Preparation
Margin Management
Resource Planning
Team Management
AI Skills
- AI-Assisted SQL & Data Querying — applied to reduce reporting turnaround
- Prompt Engineering — applied to improve output accuracy in delivery documentation
- AI-Driven Workflow Automation — applied to automate recurring delivery tasks
Certification
CSM- Certified Scrum Master, Scrum Alliance
Accomplishments
- Scaled account delivery capability 4X (5 → 20 members) to support multi-model account growth.
- Drove 2X YoY account growth through client relationship management and opportunity conversion.
- Maintained 95–98% SLA adherence for multi-application managed services delivery.
- Delivered fixed-bid initiatives with strong governance, risk control, and stakeholder alignment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Delivery Manager - Aziro Technologies
07.2022 - Current
PMO Project Coordinator - Tata Consultancy Services
01.2017 - 07.2022
Siddaganga Institute of Technologies - Bachelor of Engineering, Chemical Engg.
09.2012 - 06.2016
Languages
English | Kannada | Tamil