Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Current Address
Projects
Disclaimer
Languages
Affiliations
Timeline
Generic
Sumit Sharma

Sumit Sharma

Ghaziabad

Summary

Seeking assignments as a Service Delivery Manager Or Program Manager with a technology-driven organization of repute. Service Delivery manager with 10+ years of core experience in handling global delivery operations for large IT Infrastructure accounts backing with an overall 15+ years of strong technical background of IT Infrastructure, Server Virtualization (Hyper-V, VMWare) & Cloud platforms (Azure, AWS) in the industry. Responsible for creating a liaison between technical towers leads and accounts. Handling Service delivery for multiple technical towers for both BAU & adhoc operations. Engaged in Customer relationship management, pre-sales and various stakeholders. Aggressive engagement in Customer Relationship, identifying creating opportunities for continuous service improvement, extension and expansion of ongoing services and partnerships. Working with HCL Technologies as a Service Delivery Manager. Leading the Team of 38 members from various towers (Storage, Virtualization, Windows, Backup). Having strong technical & hands-on exposure on Server Virtualization (Hyper-V), Cloud (Azure), VMware & Data Centre Infrastructure. Having Vast exposure on IT Service operations & Service Transition. Motivated Service Delivery Manager with more than 15 years of experience recommending business improvements that result in opportunities. An expert in promoting efficiency methods that provide cost savings. Ready for a new position where attention to detail and a wide knowledge of technology can be utilized.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

HCL Technologies Ltd
05.2021 - Current
  • Single point of contact for service delivery.
  • Responsible for leading and directing the Middleware and ETL Delivery teams.
  • Closely working with the stake holders in the areas of Project Planning, Execution, Delivery, Deployments and Maintenance.
  • Direct contribution to project and transition activities check to ensure a smooth handover to steady state support.
  • Implementation and support to setup checklist within the check.
  • Cost control of the internal resources (labor) and vendor resources cost control by respecting the budget and identifying vendor in cost saving opportunities.
  • Assessing systems architecture currently in place and working with technical staff to recommend solutions to improve them.
  • Informing various stakeholders about any problems with the current technical solutions being implemented.
  • Managing functional managers and Executing new RFS Projects, Client interlocks, change management, Compliance management
  • Providing leadership and refining engineering processes as the teams grow.
  • Motivate, lead and develop a team of talented engineers/SME’s.
  • Ensuring Service Level Agreements as agreed with stakeholders.
  • Pro-actively monitor the problem, change process of the account, and manage problem and change issues and alerts.
  • Skills strategy and planning to fully develop talent.
  • Global leadership and Team / People management.
  • Client relationship and stakeholder management Operational compliance & risk management.
  • Ensured SLA compliance and maintained service delivery quality standards.
  • Maintained records of customer interactions and complaints for future reference.
  • Managed service delivery expectations.
  • Analyzed customer feedback surveys results to identify opportunities for improvement.
  • Implemented strategies for continuous improvement of services based on customer feedback data.
  • Monitored team performance, identified areas for improvement, and provided feedback and coaching.
  • Provided technical guidance and training to the team members on new tools or technologies used in the organization's services.
  • Developed operational policies and procedures related to service delivery management.

Technical Project Manager

IBM India Pvt Ltd
08.2016 - 05.2021
  • Managing end to end delivery of the Infra & Application Projects
  • Work involves Installation, Configuration, Administration and troubleshooting for Server Virtualization(Hyper-V) & Data Centre Infrastructure
  • Installation of System Centre Service Manager
  • Integration of SCSM with another tools
  • My job role involves solving issues as faced in a Data Centre by the Data Centre administrators on Hyper-V
  • Designing, implementing and administrating highly available and scalable Hyper-V based clouds, virtual desktop environments, IT infrastructure / DataCenter with required software tools and with compliance to the standards like ISO27001, ISO9001
  • Virtual Server Migration, Replication & Creation of Virtual Machine Checkpoints for backing up the state of Virtual Server
  • Configured Hyper-V FailOver Clustering in Data Centre environment
  • Have done conversion Physical to Virtual, Virtual to Virtual, Virtual to Physical
  • Rich Hands-on experience in Windows Servers(2008/2012) and 2012R2
  • Leading support teams in SLA bound environment within ITIL framework
  • MS-SQL Database Management and Monitoring
  • Backup and restore, User Management, SP Update, Performance tuning
  • Build and release management in IIS for demo, testing and live process
  • Creating Clusters for HA and DRS
  • Creation of Virtual Switches, Ports and Port groups and setting up Layer 2 Security Policies for Virtual Networks.

Assistant Manager

JABONG.COM
08.2015 - 08.2016

Sr.System Admin

Metaoptions Software Pvt Ltd
05.2015 - 07.2015

Project Consultant

PCSolutions Pvt Ltd
05.2014 - 05.2015

Technical Consultant

HCL Infosystems
02.2011 - 04.2014

Technical Support

Newgen Software Technologies Ltd
08.2008 - 01.2011

Education

M.B.A. (Information Technology) -

Sikkim Manipal University (Distance)
01.2011

Software Development on J2EE Technology -

NIIT, Agra
01.2008

B.Sc. (Information Technology) -

CL Jain College, Agra University
01.2007

10th & 12th (PCM) -

UP Board

Skills

  • Service Delivery Management
  • IT Service Management
  • IT Infrastructure Management
  • Project Management (Infrastructure & Cloud)
  • Project Delivery
  • Customer Escalation Management
  • Customer Engagement
  • Customer Communication
  • Cloud Infrastructure (Microsoft Azure, AWS)
  • Server Virtualization (Hyper-V, VMWare)
  • Business Continuity Management (BCM)
  • Gap Analysis
  • Stakeholder Management
  • Key Performance Indicators
  • Resource Allocation
  • Project Revenue & Budget
  • Client Relationship Management

Certification

  • Certified on Hyper-V & System Center Virtual Machine Manager 2012R2
  • Certified on ITILV3 foundation, Service Operation & Transition for IT Service Management.
  • Certified on Microsoft Azure Cloud.
  • Certified on Agile approach by IBM.
  • Certified on Big Data by IBM.
  • Certified on Data Science by IBM.

Personal Information

  • Father's Name: Shri Mukesh Sharma
  • Date of Birth: 08/30/1988
  • Marital Status: Married

Current Address

708, Sector 15, Vasundhara, Ghaziabad, Uttar Pradesh, 201012

Projects

DMS integration & cloud migration (10K Server’s), SACOM Bank, Vietnam P2V & Cloud Migartion (3K Server’s), Airtel Africa, Durban Integration of DMS & BPM (FileNet), Johnson & Johnson, China & Philipines Integration of OmniDocs with E-Pos, Vodafone (India) Deployment Of DMS (2000 Server’s), Carrefour, France Cloud deployment & Migration Of server (20K Server’s), ABN Amro Bank, Netherlands

Disclaimer

I hereby declare that all of the information mentioned above is true & best of my knowledge.

Languages

  • English
  • Hindi

Affiliations

  • Singing
  • Cricket,Badminton,Chess
  • Reading

Timeline

Service Delivery Manager

HCL Technologies Ltd
05.2021 - Current

Technical Project Manager

IBM India Pvt Ltd
08.2016 - 05.2021

Assistant Manager

JABONG.COM
08.2015 - 08.2016

Sr.System Admin

Metaoptions Software Pvt Ltd
05.2015 - 07.2015

Project Consultant

PCSolutions Pvt Ltd
05.2014 - 05.2015

Technical Consultant

HCL Infosystems
02.2011 - 04.2014

Technical Support

Newgen Software Technologies Ltd
08.2008 - 01.2011

M.B.A. (Information Technology) -

Sikkim Manipal University (Distance)

Software Development on J2EE Technology -

NIIT, Agra

B.Sc. (Information Technology) -

CL Jain College, Agra University

10th & 12th (PCM) -

UP Board

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Sumit Sharma