Sujatha J
Bangalore
Summary
To play a vital role in the organization and personnel developments by utilizing my experience, knowledge and skills for the development of the organization and self. To strive to excel myself in the field of Research & Development, Quality Control, Quality Assurance, Customer Interaction, Customer Service and Techno-Commercial Roles Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 24 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
25
25
years of professional experience
Work History
Assistant General Manager - TQMS
Cymbio Pharma Private Limited
Bangalore
12.2020 - Current
- Responsible for Total Quality Management System, Conducting Internal Audits, Responsible for external audits, All certifications and consent time to time renewals, training the team on quality requirements, ensuring maintenance of systems in all departments, Product Quality Assurance
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Trained employees in proper equipment use and product testing procedures.
- Analyzed issues and recommended corrective actions to improve final results.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Manager CS
TUV SUD South Asia Private Limited
01.2017 - 12.2020
- KAM for major clients of the organization, End to End support to including Technical to all Key clients of the organization, Bridge between Key Technical Team and PoC of the key clients, Responsible to prepare SOP of major clients based on their expectations, Point of Contact for guidance to Key Client on Regulatory Compliance, 5S Internal Auditor
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Manager QC
Bioplus Life sciences Pvt. Ltd.
Hosur
09.2004 - 12.2006
- Trained and developed employees in effort to contribute to overall professional growth.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Collected and analyzed production samples to evaluate quality.
- Supervised and guided inspectors, technicians and other staff.
Quality Control Executive
Tetragon Chemie Pvt Ltd (Vetcare) / Provimi Inc
Bangalore
08.1998 - 09.2004
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Troubleshot product issues and fixed problems.
- Reviewed current standards and policies.
- Monitored product trends and suggested changes.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
Education
Master of Science - General Chemistry
Kuvempu University
Karnataka01.2005
Skills
- Operations Management
- Business Development
- Process Improvements
- Team Leadership Strength
- Staff Management
- Budget Control
- Customer Relationship Management (CRM)
- Workflow Coordination
- Food Safety and Sanitation
- Training and Development Skill
- Financial Reporting
- Business Operations Knowledge
- Budgeting and Cost Control
- Hiring and Recruitment
Personal Information
- Date of Birth: 04/17/1977
- Husband's Name: Sachin D Gururaj
- Marital Status: Married
Languages
English, Kannada, Hindi
First Language
Tamil
Elementary
A2
Telugu
Elementary
A2
Timeline
Assistant General Manager - TQMS
Cymbio Pharma Private Limited
12.2020 - Current
Manager CS
TUV SUD South Asia Private Limited
01.2017 - 12.2020
Manager QC
Bioplus Life sciences Pvt. Ltd.
09.2004 - 12.2006
Quality Control Executive
Tetragon Chemie Pvt Ltd (Vetcare) / Provimi Inc
08.1998 - 09.2004
Master of Science - General Chemistry
Kuvempu University
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