Sujatha Jagannatha

• Responsible for Total Quality Management System, Conducting Internal Audits, Responsible for external audits, All certifications and consent time to time renewals, training the team on quality requirements, ensuring maintenance of systems in all departments, Product Quality Assurance
• Handling BRCGS, GMP, HALAL, K-Kosher, and FSSAI certifications, among others.
• Managed and mentored staff to carry out operational directives with high productivity and accuracy.
• Enhanced team engagement and performance with daily updates and informational meetings.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Responsible for CAPA and root cause analysis.
• Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
• Major Clients : Have been a single point of contact / coordinator for key international and local clients including Star Bucks Coffee Company and Applied Food Sciences Inc. Key responsibilities includes coordination for assessment of facility and CAFE practices at Farms.

• KAM for major clients of the organization, End to End support to including Technical to all Key clients of the organization, Bridge between Key Technical Team and PoC of the key clients, Responsible to prepare SOP of major clients based on their expectations, Point of Contact for guidance to Key Client on Regulatory Compliance.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Monitored staff performance and addressed issues.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Major Clients Handled : Managed key clients such as Britannia, Swiggy, Cargill India Pvt Ltd, and Amul, serving as the primary liaison for all their technical and service needs.

• Demonstrated leadership by making improvements to work processes and helping to train others.
• Maintained updated knowledge through continuing education and advanced training.
• Performed inspections to ensure products met established quality standards.
• Created and maintained records of all inspections, tests, and findings.
• Verified accuracy of incoming shipments by comparing packing lists to actual product received.
• Checked outgoing orders for accuracy against customer specifications.
• Analyzed data from testing equipment to identify trends in quality issues.
• Provided feedback on production processes to reduce defects and improve quality assurance.
• Inspected raw materials prior to production process to verify adherence to quality requirements.
• Resolved customer complaints related to product quality and documentation discrepancies.
• Conducted periodic audits of the Quality Control department procedures and practices.
• Developed reports summarizing the results of the inspection activities.
• Assisted in development and implementation of new methods or techniques for improving quality control operations.
• Performed calibration checks on test instruments according to established schedules.

New Product Development:

• Successfully lead the development of new products, developed new three herbal extracts.
• Continuously engage in research and development of formulations and capsules.

Quality Inspection Protocols:

• Developed protocols and methods for quality inspection of raw materials, solvents, packing materials, intermediates, finished products, and R&D samples.
• Ensured that all products meet stringent quality standards before dispatch to clients.

Export Documentation:

• Handled all aspects of export documentation required for shipments.

SOP Management:

• Prepared and maintained Standard Operating Procedures (SOPs) for quality control, quality assurance, maintenance, and production processes.

R&D, Q.A, and Q.C Oversight:

• Taken complete responsibility for activities in Research & Development (R&D), Quality Assurance (Q.A), and Quality Control (Q.C) departments.

Quality System Compliance:

• Developed, implemented, and maintained a Quality System in accordance with British Retail Consortium (BRC) and HACCP standards.

Internal Quality Audits:

• Planned and executed internal quality audits to ensure compliance and continuous improvement.

Customer Focus:

• Responsible of customer requirements within the organization and external customers.
• Responsible to analyze customer feedback and work towards addressing their concerns.

Continuous Improvement:

• Identified improvement opportunities and proposed and managed continuous improvement projects.

Training Needs:

• Responsible for Identifying training needs related to BRC and HACCP standards.
• Responsible to Plan, conduct, and monitor the effectiveness of training programs.

CSR Compliance Audit:

• Responsible to coordinate and monitor Corporate Social Responsibility (CSR) compliance audit requirements.

GM-Works Support:

• Assisted with General Management (GM) tasks for the overall functioning of the plant.

• Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
• Worked on HPLC, GC and other lab equipments for routine quality control analysis.
• Kept records of quality reports and statistical reviews.
• Analyzed quality control test results and provided feedback and interpretation to production management or staff.
• Collected and analyzed production samples to evaluate quality.
• Tested water samples for contamination by coliforms and other microbes, as per IS guidelines.
• Performed routine and non-routine microbiological tests on various products to ensure quality standards were met.
• Prepared media plates and tubes for culturing bacteria from clinical specimens.
• Conducted environmental monitoring of laboratory areas to detect microbial contamination.
• Reviewed SOPs related to microbiological testing processes and updated them as needed.
• Developed and implemented proper methods for the collection, storage, handling, processing, analysis and disposal of biological samples.

• Kept records of quality reports and statistical reviews.
• Established procedures and quality standards.
• Troubleshot product issues and fixed problems.
• Reviewed current standards and policies.
• Monitored product trends and suggested changes.
• Worked on routine wet analysis and instrumentation lie HPLC and GC.
• Performed routine testing of water and food samples for microorganisms using standard laboratory procedures.
• Prepared samples for analysis using sterile techniques.
• Monitored environmental conditions in laboratories to ensure safety standards were met.
• Performed laboratory experiments and monitored microbial growth in various cultures.
• Evaluated existing methods used by the lab and recommended improvements where necessary.
• Followed established guidelines for handling biological specimens and hazardous materials.