SUJATHA R
Collections
Bangalore
Overview
23
23
years of professional experience
Work History
Tele Calling Manager - Tele Recovery
SBI CARDS
Bangalore
02.2018 - 06.2022
- Manage the portfolio performance through vendors, Team Leaders & Tele calling Agents.
Field Recovery Manager
SBI Cards
09.2005 - 06.2018
- Monitoring agency & FOS level productivity, responsible for training, awareness and adherence to code of conduct and ensuring timely audit.
Customer Assistance Officer
STANDARD CHARTERED BANK LTD
05.2004 - 09.2005
Customer Assistance Officer
COSMO ASSOCIATES (IN-HOUSE STANDARD CHARTERED BANK)
11.2002 - 05.2004
E-Customer Relation Associate
Customer Asset.com Pvt Ltd (an E_CRM Company, now known as ICICI OneSource)
06.2001 - 10.2002
Payment Assistance Associate
GE SBI Credit Cards
11.2000 - 05.2001
Sales Consultant
Sheridan Resorts (A Hospitality Industry)
01.1999 - 07.2000
Education
B.B.M - undefined
Vinayaka Mission Research Foundation
Pre-University - undefined
Mount Carmel College, Bangalore University
Secondary School Leaving Certificate - undefined
Fathima Girls High School
Skills
Customer Relationship ManagementPerformance & Vendor ManagementPeople managementClient management
Work Planning and Prioritization
Accomplishments
- Spot Award for the best employee pin 2010
- Above & Beyond Award for Aug 13
- Above & Beyond Award for Aug 14
- Above & Beyond Award for Aug 15
- Employee of the year for 2016-17
- Awarded Car for the best outstanding Employee for the year 2021/2022
Activities
- Trekking
- Reading
- Music & Traveling
Personal Information
Date of Birth: 10/28/XX
Timeline
Tele Calling Manager - Tele Recovery
SBI CARDS
02.2018 - 06.2022
Field Recovery Manager
SBI Cards
09.2005 - 06.2018
Customer Assistance Officer
STANDARD CHARTERED BANK LTD
05.2004 - 09.2005
Customer Assistance Officer
COSMO ASSOCIATES (IN-HOUSE STANDARD CHARTERED BANK)
11.2002 - 05.2004
E-Customer Relation Associate
Customer Asset.com Pvt Ltd (an E_CRM Company, now known as ICICI OneSource)
06.2001 - 10.2002
Payment Assistance Associate
GE SBI Credit Cards
11.2000 - 05.2001
Sales Consultant
Sheridan Resorts (A Hospitality Industry)
01.1999 - 07.2000
B.B.M - undefined
Vinayaka Mission Research Foundation
Pre-University - undefined
Mount Carmel College, Bangalore University
Secondary School Leaving Certificate - undefined
Fathima Girls High School