Sujay Langade
Pune
Summary
Total work experience- 8 years and 6 months Objectives: - Seeking a full-time position that will utilize my various skills and years of experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Operations Team Leader
Cummins
Pune
12.2021 - Current
- Joined as Service Administrator, but was promoted to Team Leader.
- Leads the Backorder team, which checks stock availability for Cummins generator and engine parts required for customer orders.
- Creating purchase orders for the available stock.
- Checking changes on the order and updating the same on the Excel notebook.
- Creating various reports for the order based on the situations that occurred and also managing the BI dashboard.
- Having weekly meetings with team members and stakeholders to check for any challenges and work to make it better.
- Quality improvement techniques to increase efficiency.
Customer Service Representative
Amazon Development Centre India Private Limited
Pune
03.2017 - 11.2021
- Customer support for India & North America, team for reducing the repeat contact rate
- Worked in Amazon pay pilot team at pune site
- Worked in Amazon prime team
- Worked in fault search and rescue team
- Supporting North America customer care
- Worked on calls, chats and emails
- Achievements: -
- Good performance throughout the working period
- Cross skilled in 6 different skills and maintained good performance related pay.
Order Management Specialist
Wipro BPO, Levis Strauss
Pune
12.2014 - 01.2016
- Details:-
- Worked in a Pilot team for setting up the business for
- WIPRO BPO
- Worked on SAP with various
- T-codes
- Worked as an SME for new hires
- Worked as a Quality auditor and MS office
- Attended conference meetings with clients at multiple instances.
Education
BBA - Accounting, Statistics, Economics, International Business, HR, Marketing,
Mudhoji College
Phaltan, MH2014
12th - 11th and 12th
St. Aloysius College
Harihar, KA2011
10th -
St. Mary's School
State
board2009
Skills
- Team Leader/Leading
- Excel proficient
- Power BI proficient
- Python
- HTML/CSS
- JavaScript
- Data handling, reporting, and visualizing
- SAP/Salesforce knowledge
- Pricing Knowledge
- Supply chain knowledge
- Customer Service and communication skills
Certification
- Japanese N5(Basic) certified
- Microsoft Excel - Excel from Beginner to Advanced certified
- 6S Yellow belt certified
- Microsoft Power BI Desktop for Business Intelligence
- Python
- Javascript
Timeline
Service Operations Team Leader
Cummins
12.2021 - Current
Customer Service Representative
Amazon Development Centre India Private Limited
03.2017 - 11.2021
Order Management Specialist
Wipro BPO, Levis Strauss
12.2014 - 01.2016
BBA - Accounting, Statistics, Economics, International Business, HR, Marketing,
Mudhoji College
12th - 11th and 12th
St. Aloysius College
10th -
St. Mary's School
Similar Profiles
Anthony WeezorakAnthony Weezorak
Assembly Line Worker at CumminsAssembly Line Worker at Cummins
Matthew BednarzMatthew Bednarz
Mechanical Engineering Technician Internship at CumminsMechanical Engineering Technician Internship at Cummins
Sai Pranitha Chowdary RavipatiSai Pranitha Chowdary Ravipati
Product Management Intern – Enterprise Content Management at CumminsProduct Management Intern – Enterprise Content Management at Cummins
Fredrick HarrisFredrick Harris
Machine Operator at CumminsMachine Operator at Cummins
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft