Sujay Suravit Mishra
Bengaluru
Summary
Infra Managed Service Associate Manager seeking roles in AWS, Azure, project management, application support, System Administration, Patching, incident management with 17 years of experience in Project management, Application support, incident management,System Administration, Vulnerability Assessment.
Overview
17
17
years of professional experience
Work History
Infra Managed Service Manager
Accenture
Bangalore
11.2021 - Current
- Leading and providing technical guidance to a team of Linux and Windows System Administrators.
- Strong understanding and practical experience in managing infrastructure on Azure and AWS clouds, specifically with SUSE, RHEL, and Windows environments.
- Prioritizing and deploying patches using automation tools like Ansible and Azure Update Manager,Service Now.
- Ensuring critical vulnerabilities and security issues are addressed promptly and patches are tested before deployment.
- Working closely with Product Management and Engineering Managers to establish priorities and make technical decisions.
- Effective communication skills to manage stakeholders, address feedback, and align technical decisions with business goals.
- Maintaining high availability and accessibility of cloud services through redundancy, failover mechanisms, and disaster recovery strategies.
- Experience in evaluating technical feasibility, impact, and effort of feature requests, ensuring alignment with business objectives.
- Participating in drafting service budgets and advising on cost-saving measures and service delivery improvements.
- Driving continuous improvement initiatives, including enhancements and automation validation with the Automation team.
- Experience in participating in internal and external audit activities, ensuring compliance with organizational policies and standards.
- Successfully navigating audits without issues by maintaining robust processes and documentation.
- Proven ability to prioritize tasks effectively, make sound technical decisions, and drive results in a fast-paced environment.
- Promoting a collaborative team environment, mentoring team members, and ensuring appropriate staffing levels for timely service delivery.
- Encouraging brainstorming sessions and collaboration with peers to drive innovation and process efficiency.
Cloud Application Support Associate Manager
CGI
11.2019 - 11.2021
- Supervised cross-functional team on projects of medium to large scale - Ensured the maintenance and support of cloud-based applications to meet SLAs.
- Managed support queue, prioritized tickets, and resolved application issues in a timely and efficient manner.
- Kept applications updated with latest security patches and upgrades.
- Oversaw migration and deployment of applications to AWS/Azure Cloud environment, including installation, configuring, and testing of application AWS EC2 instances Led weekly delivery optimization meetings to enhance performance.
- Facilitated effective communication and collaboration between support team, engineering teams, and other stakeholders.
- Prepared monthly reports on support metrics to identify trends and areas for improvement, including response times, resolution times, customer satisfaction scores, and other key performance indicators.
Proximity Support Analyst
CGI
09.2015 - 10.2019
- Acted as the single point of contact for the London Exploration Community, providing migration and support for various exploration and geology applications like Petrel, NDI, Oil Field Data Manager (ODM/IC), Staratbugs 2.1.1, Gravitas 4.3.
- Experience in supporting applications on both Windows and RHEL Linux environments.
- Managed maintenance and housekeeping activities to ensure applications are delivered in accordance with agreed service levels (SLAs).
- Responsible for monitoring application performance/network issues using tools like grafana/splunk verified availability of applications and troubleshooting issues to minimize downtime.
- Performed activities related to change management, configuration management, and access management for applications.
- Addressed user application license issues, ensuring compliance with licensing agreements and optimizing license usage.
- Managed data rooms used during confidential Farm Out processes in the Oil and Gas industry, ensuring confidentiality, access control, and compliance with security protocols.
Service Delivery Consultant
Hewlett Packard (HP)
03.2013 - 09.2015
- Experience in managing and supporting trading gateway services, ensuring high availability, reliability, and performance.
- Ability to troubleshoot and resolve technical issues related to trading applications and infrastructure promptly.
- Proficiency in performing various Oracle DBA activities such as managing table spaces, user profiles, and database refreshes.
- Development of Shell scripts to automate processes across different environments, enhancing efficiency and reducing manual effort.
- Familiarity with automation tools and frameworks to streamline operational tasks and deployments.
- On-call support for critical incidents 24/7, demonstrating responsiveness and ability to resolve high-priority issues under pressure.
- Experience in coordinating with cross-functional teams to ensure successful resolution of incidents and minimize impact on operations.
- Mentoring and training new team members, facilitating knowledge transfer and ensuring continuity of skills within the team.
- Preparation of process runbooks and documentation to standardize procedures and support training efforts.
- Coordinating with various teams for the deployment of software releases into production environments, ensuring smooth transition and minimal downtime.
Collaboration with development teams to implement best practices for release management and version control. - Preparation and maintenance of process runbooks, operational documents, and procedural manuals to ensure consistency and efficiency in operations.
- Proactive involvement in process improvement initiatives, identifying areas for optimization and implementing changes to enhance service delivery.
- Effective communication skills to interact with stakeholders, team members, and management, providing updates on incident status and resolution.
- Collaboration with vendors and external partners to resolve technical issues and implement improvements.
Banking Application Support Analyst
Computer Sciences Corp (CSC)
04.2011 - 03.2013
- Expertise in handling issues related to Verified by Visa transactions, including analysis, troubleshooting, and problem resolution.
- Ensuring compliance with security standards and protocols related to card transactions.
- Participation in application maintenance activities to ensure the stability and performance of card applications.
- Hands-on experience in deploying new releases and updates into production environments, coordinating with QA and development teams.
- Monitoring the production environment for card applications, performing regular health checks to identify and address potential issues proactively.
- Providing Level 2 support, responding to incidents and service requests, and ensuring SLAs are met.
- Maintain a comprehensive inventory of all software licenses owned by the organization and track license details including expiration dates, renewal terms, and usage rights.
- Initiate Renewal Process: Start the renewal process according to the agreed timeline. Submit renewal requests or and obtain necessary approvals from stakeholders or management for the renewal agreements.
- Ensuring adherence to regulatory requirements and security standards related to card transactions and data protection.
- Implementing security measures and best practices to mitigate risks associated with card application operations.
- Collaborating effectively with cross-functional teams, stakeholders, and external partners to resolve issues and improve service delivery.
Banking Application Support Analyst
Accenture
07.2007 - 03.2011
- Assist in the deployment of new releases of applications in User Acceptance Testing (UAT) and Production environments.
- Ensure smooth transition of applications from development to testing and production phases, adhering to release schedules and procedures.
- Collaborate with cross-functional teams such as release management, configuration management, and support teams.
- Proactively identify opportunities to improve deployment processes, environmental stability, and efficiency.
- Communicate effectively with stakeholders, including developers, testers, project managers, and end-users.
- Support QA teams during testing phases by providing environment setup, troubleshooting assistance, and ensuring test readiness.
- Validate application functionality and performance in different environments to ensure readiness for production release.
Education
B.Tech/B.E. -
Eastren Academy of Science & Technology
Bhubaneswar, Orissa01.2007
12th - English
Odisha
01.2003
10th - Oriya
Odisha
01.2001
Skills
- Project Management
- IT Service Management (ITSM)
- Cloud Services (AWS, Azure)
- System Administration-RHEL 7/8,SUSE Linux 15SP5 and Windows 2019/2022
- Application Support
- Incident Management
- Vulnerability Assessment and Patch Management
- Team Leadership
- Communication and Stakeholder Management
- Continuous Improvement
- Risk Management
- Budgeting and Cost Management
- Relationship Building
- Service Documentation
- DevOps-Ansible,Terraform
- CICD Pipelines-Azure Pipelines
Tools Used
- Monitoring Tools-MyWizard,Grafana,Splunk.
- Ticketing Tools-Service Now.
- Vulnerability Managemt Tools-Qualys,Wiz.
Training and Certification
- Microsoft Azure Fundamentals: AZ-900.
- SAFE 5.1 Practitioner.
- ITIL V3 Foundation Certification.
- Microsoft Azure Admin(AZ-104).
- PMP Simplilearn certified and perusing for PMP certification from PMI.
Personal Information
- Date of Birth: 07/01/86
- Gender: Male
Timeline
Infra Managed Service Manager
Accenture
11.2021 - Current
Cloud Application Support Associate Manager
CGI
11.2019 - 11.2021
Proximity Support Analyst
CGI
09.2015 - 10.2019
Service Delivery Consultant
Hewlett Packard (HP)
03.2013 - 09.2015
Banking Application Support Analyst
Computer Sciences Corp (CSC)
04.2011 - 03.2013
Banking Application Support Analyst
Accenture
07.2007 - 03.2011
B.Tech/B.E. -
Eastren Academy of Science & Technology
12th - English
Odisha
10th - Oriya
Odisha
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