SHRIRAM HEGDE
Bangalore
Summary
Accomplished Infra Managed Service Manager with a proven track record at Accenture Services India Pvt Ltd, specializing in IT infrastructure management and team leadership. Expert in network architecture design and adept at driving significant improvements in network performance and disaster recovery planning. Demonstrates a strong ability to leverage cloud computing expertise and ITIL framework to enhance operational efficiency.
Overview
23
23
years of professional experience
Work History
Infra Managed Service Manager
Accenture Services India Pvt Ltd - Bangalore
Bangalore
08.2018 - Current
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Conducted regular audits to identify any unauthorized access or malicious activities on the network.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Provided technical support to users on network-related issues.
- Configured, monitored and maintained email applications or virus protection software.
- Designed, configured and tested computer hardware and operating system software.
- Created detailed documentation for the entire network architecture and configurations.
- Coordinated with vendors to purchase appropriate hardware and software upgrades.
- Monitored performance of LAN and WAN and identified potential problems.
Lead – Global Network Operations.
Metmox Software Solutions India Pvt Ltd
Hyderabad
09.2017 - 08.2018
- Conferred with network users about solutions to existing system problems.
IT Operations Associate Manager
Accenture Services India Pvt Ltd - Bangalore
Bangalore
05.2009 - 09.2017
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Network Engineer
Info services - Bangalore
Bangalore
10.2007 - 04.2009
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
System & Network Engineer
EEE Tech Info net Pvt Ltd. - Bangalore
Bangalore
03.2007 - 10.2007
- Provided technical support and guidance to users and junior network engineers, enhancing team knowledge and efficiency.
Associate Network Engineer
Network Solutions Pvt Ltd (An IBM Company) - Pune
Pune
02.2004 - 02.2007
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
Project Engineer
Allied Digital Services Pvt Ltd - Mumbai
Mumbai
05.2002 - 06.2004
- Analyzed design or requirement information for equipment or systems.
Management Trainee
PAM Network Ltd - Navi Mumbai
Navi Mumbai
10.2001 - 04.2002
- Conducted market research to identify new business opportunities.
Education
MBA - Management Information Systems
SRN Adarsha College Bangalore, SMU
Bengaluru06-2013
Bachelor of Science - Computer Science
SRN Adarsha College Bangalore. Karnataka State Ope
Bengaluru06-2009
High School Diploma -
S V Polytechnic, Kumta. Bangalore University. [Dep
Kumta06-1998
Skills
- Network troubleshooting
- Team leadership
- IT infrastructure management
- Data center operations
- Disaster recovery planning
- Capacity planning
- Network automation
- Cloud computing expertise
- ITIL framework
- Wireless networking
- Software-defined networking
- Network architecture design
Timeline
Infra Managed Service Manager
Accenture Services India Pvt Ltd - Bangalore
08.2018 - Current
Lead – Global Network Operations.
Metmox Software Solutions India Pvt Ltd
09.2017 - 08.2018
IT Operations Associate Manager
Accenture Services India Pvt Ltd - Bangalore
05.2009 - 09.2017
Network Engineer
Info services - Bangalore
10.2007 - 04.2009
System & Network Engineer
EEE Tech Info net Pvt Ltd. - Bangalore
03.2007 - 10.2007
Associate Network Engineer
Network Solutions Pvt Ltd (An IBM Company) - Pune
02.2004 - 02.2007
Project Engineer
Allied Digital Services Pvt Ltd - Mumbai
05.2002 - 06.2004
Management Trainee
PAM Network Ltd - Navi Mumbai
10.2001 - 04.2002
MBA - Management Information Systems
SRN Adarsha College Bangalore, SMU
Bachelor of Science - Computer Science
SRN Adarsha College Bangalore. Karnataka State Ope
High School Diploma -
S V Polytechnic, Kumta. Bangalore University. [Dep
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