Summary
Overview
Work History
Education
Skills
Timeline
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Rohit Rai

Rohit Rai

Infra Managed Service Analyst
Dhanbad

Summary

Results-driven Infra Managed Service Analyst at Accenture Solutions Private, skilled in network troubleshooting and incident management. Enhanced interdepartmental communication, leading to improved client satisfaction and reduced complaints. Developed training materials and optimized resource allocation, contributing to financial performance and a knowledgeable workforce. Proven multitasker with a focus on service excellence.

Overview

4
4
years of professional experience

Work History

Infra Managed Service Analyst

Accenture Solutions Private
10.2021 - Current
  • Enhanced communication between departments to facilitate seamless service delivery, improving internal workflow and client satisfaction levels.
  • Optimized resource allocation through workload analysis, ensuring timely completion of tasks and reduced operational costs.
  • Assisted in the development of departmental budgets, effectively managing expenses and contributing to overall financial performance.
  • Developed training materials to support the onboarding of new Service Analysts, contributing to a more knowledgeable workforce.
  • Collaborated with cross-functional teams to identify areas for service improvement, implementing changes to exceed client expectations.
  • Reduced customer complaints by proactively identifying potential problems and implementing corrective actions.

Education

B.Tech - Electronics And Communication Engineering

Gandhi Institute of Excellent Technochrats
Bhubaneswar
04.2001 -

Skills

Network troubleshooting

User acceptance testing

Incident management

Application support

Microsoft Excel

Multitasking

Timeline

Infra Managed Service Analyst

Accenture Solutions Private
10.2021 - Current

B.Tech - Electronics And Communication Engineering

Gandhi Institute of Excellent Technochrats
04.2001 -

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Rohit RaiInfra Managed Service Analyst