Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Team Leader
RevCentric Solutions Pvt Ltd
Chennai
03.2020 - Current
Resolved escalated customer issues with clear team guidance
Monitored daily workflows and redistributed tasks to optimize service queue efficiency
Conducted training sessions to develop team skills and maintain motivation toward objectives
Trained new associates on company processes and communication standards
Reviewed service calls for quality and compliance requirements
Created training materials and conducted group training on new processes or procedures.
Mentored newly hired employees, delivering insights on various company programs to ensure effective onboarding
Coding Lead
SD-Health
Chennai
01.2017 - 02.2020
Developed innovative ideas and solutions that improved team performance and outcomes.
Executed daily tasks with precision in a fast-paced environment.
Completed day-to-day duties accurately and efficiently.
Lead Coder
Episource India PVT LTD - Chennai
Chennai
01.2012 - 08.2016
Led medical coding reviews for Episource India PVT LTD Chennai client accounts.
Coordinated coding workflow across quality, production, and training teams.
Applied coding guidelines to support compliant claim preparation.
Audited charts for ICD, CPT, and HCPCS code accuracy.
Education
Master of Science - Biotechnology
A.V.C College of Arts & Science
Mayiladuthurai
06-2011
MBA - Human Resources Management
A.V.C College of Arts & Science
Mayiladuthurai
06-2011
Skills
Team leadership
Training development
Workflow coordination
Quality assurance
Performance metrics
Team performance assessment
Process improvement
Work planning
Deadline management
Client communication
Problem-solving
Process improvement
Languages
English
Intermediate (B1)
B1
Tamil
Proficient (C2)
C2
Certification
Professional Affiliations: Certified Professional Coder (CPC) AAPC Member ID-1331256