Sujeet Golla
Travel Professional
Hyderabad
Summary
Dynamic professional seeking a challenging leadership role in travel and sales operations, with a strong focus on delivering exceptional service to walk-in and corporate clients. Expertise in fare quoting, ticketing, and reservations, coupled with a proven ability to coordinate with suppliers to maximize profit margins for individual and group travel. Proficient in managing all aspects of the travel department, including visa processing, hotel bookings, and transportation arrangements, while maintaining meticulous oversight of payments to ensure zero outstanding balances. Committed to continuous self-improvement through regular updates and reviews of industry knowledge, ensuring the highest level of efficiency and effectiveness in all operational processes.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Tour Manager
Leoniaa Holidays
Hyderabad
12.2021 - Current
- Accompany groups traveling by coach, or in some cases by car, boat, train or plane
- Welcome groups of holidaymakers at their starting point and announce details of travel arrangements and stop-over points
- Check tickets and other relevant documents, seat allocations and any special requirements
- Help with passport and immigration issues
- Assist holidaymakers with check-in and settle them into their accommodation
- Communicate a range of information on itineraries, destinations and culture
- Inform passengers of arrival and departure times at each destination on the itinerary and ensure that all members of the group are back on the coach before departing from each stop
- Develop a specialist area of knowledge
- Use professional knowledge to answer questions from holidaymakers and to fulfill their expectations of the tour
- Make sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory
- Organize entry to attractions and transport, such as car hire
- Ensure that the tour is running smoothly for individual members of the group
- Respond to questions and offer help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage
- Deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently
- Make contact in advance with places to stay or visit to check details and arrangements
- Liaise with hotels, coach companies, restaurants and other clients
- Advise about facilities, such as sights, restaurants and shops, at each destination
- Occasionally make accommodation bookings on proposed dates
- Organize and attend tourism events, conferences, workshops, seminars and exhibitions
- Write reports and maintain records
- Provide feedback after a tour as part of a debrief session.
- Guided groups of up to 150 people on scheduled tours.
- Managed timekeeping and payroll delivery for 50 tour workers.
Sales Manager and Tour Manager – for SOUTH INDIA
ACD (Asian Consolidated Destination Management Company) Singapore
03.2019 - 06.2020
- Handling B 2 B Sales for MICE and FIT for International Tour Packages. Specialized in Singapore, Malaysia, Dubai, Bali and Thailand.
- Coordinating with Travel partners in AndhraPradesh, Telangana, Kerala, Karnataka and TamilNadu.
- Managed group travels and accompanied tourists when traveling in Groups.
- Determined travel program and prepared details for start journey and all stopover points for tourist convenience.
- Assisted customers in providing information of tourist places and prepared an itinerary.
- Countries Covered: - Azerbaijan, Singapore, Malaysia, Thailand, Bali, Dubai, Kazakhstan.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Manager and Tour Manager – for SOUTH INDIA
Chariot Travels Pte Ltd - Singapore
05.2017 - 01.2019
- Company Overview: DMC (Destination Management Company)
- Handling B 2 B Sales for MICE and FIT for International Tour Packages. Specialized in Singapore.
- Coordinating with Travel partners in Andhra Pradesh, Telangana, Kerala, Karnataka and Tamil Nadu.
- Managed group travels and accompanied tourists when travelling in Groups.
- Determined travel program and prepared details for start journey and all stopover points for tourist convenience.
- Assisted customers in providing information of tourist places and prepared an itinerary.
- DMC (Destination Management Company)
- Countries Covered: - Azerbaijan, Singapore, Malaysia, Thailand, Bali, Dubai, Kazakhstan.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Deputy Manager and Tour Manager – for SOUTH INDIA
Orchid Holidays Pvt Ltd - Kolkata
03.2015 - 04.2017
- Company Overview: DMC (Destination Management Company)
- Handling B 2 B Sales for MICE and FIT for International Tour Packages. Specialized in Thailand, Dubai, Australia and Europe.
- Coordinating with Travel partners in Andhra Pradesh, Telangana, Kerala, Karnataka and Tamil Nadu.
- Managed group travels and accompanied tourists when travelling in Groups.
- Determined travel program and prepared details for start journey and all stopover points for tourist convenience.
- Assisted customers in providing information of tourist places and prepared an itinerary.
- DMC (Destination Management Company)
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
Assistant Manager and Tour Manager – Sales for Andhra Pradesh
THAI VISION HOLIDAYS Co Ltd - Thailand
06.2011 - 04.2013
- Company Overview: DMC (Destination Management Company), Thailand
- Handling B 2 B Sales for MICE and FIT for International Tour Packages, specialized in THAILAND, HONGKONG, COMBODIA and VIETNAM.
- Coordinating with Travel partners.
- Managed group travels and accompanied tourists when travelling in Groups.
- Determined travel program and prepared details for start journey and all stopover points for tourist convenience.
- Assisted customers in providing information of tourist places and prepared an itinerary.
- DMC (Destination Management Company), Thailand
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Business Development Manager - Hyderabad zone
Advance System Holidays - Malaysia
09.2008 - 05.2011
- Company Overview: DMC (Destination Management Company) Malaysia
- Handling Sales Team for MICE and FIT for both International Packages for Malaysia.
- Coordinating with Travel partners and Clients.
- Generating new business and taking care of Administration.
- DMC (Destination Management Company) Malaysia
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Training
Advance System Holidays
09.2008 - 10.2008
- Training on International Travel packages, Ticketing and customer interaction.
IT Consultant
CAPITOL INFOTECH
09.2007 - 08.2008
- Interacting with IT and Non-IT Companies and supplying the manpower for their required positions.
IT Consultant
ELIYON SYSTEMS
07.2006 - 08.2007
- Interacting with IT Companies and supplying the manpower for their required positions.
Education
B.Sc. (MCS) -
Swarnandhra College
NarsapurIntermediate - undefined
Geetanjali Junior College
VijayawadaS.S.C. - undefined
Sunshine School
NarsapurSkills
- Good communication skills
- Energetic, Enthusiastic and Confident
- Self –Motivated and Hardworking
Effective problem solving
Route planning
Travel arrangements
International tour management
Teamwork
Food and beverage knowledge
Flexibility
Personal Information
- Father's Name: Jaya Raj Singh. G
- Date of Birth: 05-10-1984
- Nationality: Indian
- Marital Status: Yes
Custom
KUONI Air line Diploma with computer reservation system (GALILEO).
Custom
Advance System Holidays, 2008-09-08, 2008-10-03, Training on International Travel packages, Ticketing and customer interaction.
Custom
- Well verse with MS Word
- MS Excel
- MS Power Point
- Internet and E mail
Timeline
Tour Manager
Leoniaa Holidays
12.2021 - Current
Sales Manager and Tour Manager – for SOUTH INDIA
ACD (Asian Consolidated Destination Management Company) Singapore
03.2019 - 06.2020
Sales Manager and Tour Manager – for SOUTH INDIA
Chariot Travels Pte Ltd - Singapore
05.2017 - 01.2019
Deputy Manager and Tour Manager – for SOUTH INDIA
Orchid Holidays Pvt Ltd - Kolkata
03.2015 - 04.2017
Assistant Manager and Tour Manager – Sales for Andhra Pradesh
THAI VISION HOLIDAYS Co Ltd - Thailand
06.2011 - 04.2013
Training
Advance System Holidays
09.2008 - 10.2008
Business Development Manager - Hyderabad zone
Advance System Holidays - Malaysia
09.2008 - 05.2011
IT Consultant
CAPITOL INFOTECH
09.2007 - 08.2008
IT Consultant
ELIYON SYSTEMS
07.2006 - 08.2007
Intermediate - undefined
Geetanjali Junior College
S.S.C. - undefined
Sunshine School
B.Sc. (MCS) -
Swarnandhra College
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