Sujeet Kumar Srivastava

• Leading IT procurements and managing infrastructure operations across corporate offices, warehouses, and over 700 retail stores nationwide (Max, Lifestyle, Easybuy, Home Centre, SPAR Hypermarkets).
• Accountable for end-to-end IT setup for new retail stores, including server, network (LAN/WAN), POS systems, and ERP application deployments, including servers, MPLS, lease lines, P2P connectivity, UPS systems.
• Provisioning and administering IT budgets totaling ₹100 Crores (CAPEX & OPEX) for hardware, software, and support services.
• Ensuring accuracy Cyber security and compliance of all technical documentation, SOPs, SOWs, MSAs, and IT policies as per audit and governance standards.
• Delivering regular operational reports (weekly, monthly, and quarterly) to service delivery teams.
• Coordinating with vendors to ensure SLA-compliant delivery of IT hardware and services.
• Leading team development initiatives by promoting collaboration, tracking performance, and implementing continuous improvement strategies.
• Manage Strategic Sourcing RFPs Lead and coordinate the full RFP lifecycle, including defining requirements, drafting RFP documents, researching potential solutions, managing timelines, and facilitating supplier communications.
• Collaborate with cross-functional teams (IT, legal, finance and retails) to gather and validate technical and business requirements.
• Develop and maintain standard RFP/RFQ templates, questionnaire templates, scoring criteria, and evaluation tools.

• Led IT infrastructure operations and service delivery for retail store expansions and daily operations.
• Managed end-to-end IT project execution for new store openings including LAN/WAN setup, VPN, IT asset procurement, and system installations.
• Oversaw vendor coordination for timely hardware delivery, system configuration, and SLA compliance.
• Supported application deployment across stores and ensured 24/7 uptime of critical systems.
• Provided L1/L2 support for retail technology, including POS systems, printers, network issues, and store connectivity.
• Conducted regular IT audits and compliance checks; contributed to IT budget planning and resource optimization.
• Delivered user training and support documentation to ensure smooth store operations and adherence to IT standards.

• Managed end-to-end IT infrastructure for new Uniqlo retail stores, including RFID implementation, LAN/WAN/VPN connectivity, server installations, POS setup (TPdotNet), and retail application deployment.
• Led IT warehouse and corporate office setup projects, including procurement of laptops, desktops, printers, network equipment, and datacenter infrastructure as per Japan HQ guidelines.
• Acted as a liaison with Japan corporate teams for project SOPs, documentation, vendor finalization, and system delivery planning.
• Maintained IT inventory and compliance for Office 365, G-Suite, and Microsoft licensing in line with audit requirements.
• Led user training sessions, prepared support documentation, and ensured smooth go-live for IT systems and applications.
• Ensured 100% project delivery within timelines and maintained 99.5%+ uptime for all computing systems.
• Documented and coordinated cross-functional inputs for the e-commerce IT project and warehouse integration.

Managed IT infrastructure and operational support for Forever 21 retail stores and warehouses across India.

Executed effective planning for site IT processes, ensuring timely infrastructure delivery.

Oversaw third-party vendor management, providing end-user training for inventory management and billing.

Managed ITSS for timely link delivery and ensured smooth functionality of applications like LAN and SAP.

Established formal documentation methods to communicate site issues effectively.

Provided functional support for internal and external business applications and processes.

Acted as liaison between business users, partners, and IT developers to facilitate communication.

Executed system integrations and user acceptance testing to ensure alignment with business needs.

Oversaw opening of new Wills & John Players Stores, ensuring all IT setup was completed efficiently.

Delivered service excellence through effective management of LAN, WAN, and VPN connectivity.

Executed procurement of IT assets, installation of servers, and configuration of backup systems.

Monitored and troubleshot ETP POS and Fusion POS systems at store and server levels.

Managed SQL Server jobs, alerts, database integrity, WAN networks, data security, and backups.

Administered Windows 2003 & 2008 environments, focusing on Active Directory and DHCP server management.

Developed and maintained accurate technical documentation, standard operating procedures, and policies.

Trained end users and team members on technical issues and retail applications including SAP.

• Rectified complex technical issues within defined service level agreements.
• Executed operating system upgrades and security patches in accordance with IT policies.
• Guided best practices for system administration procedures to enhance efficiency.
• Evaluated system performance to guarantee optimal operations and detected potential issues.
• Performed routine backups of critical data and documents to ensure data integrity.

Managed Exchange Server 2003, Active Directory, DNS, and WINS configurations.

Implemented and managed ERP software to enhance operational efficiency.

Installed servers and configured remote desktop connections for improved accessibility.

Performed setup and troubleshooting of machines, software, and hardware on Windows NT4.0/2000 servers.

Maintained data backups for all computers to ensure information security.

Configured printers including laser, dot matrix, deskjet, and barcode printers for optimal performance.

Managed Microsoft Outlook functionalities including email, address book, account backup, and identity creation.

• Utilized internet applications such as email clients, web browsers, Firefox, Thunderbird, and internal mailing systems.