Sujeet Sonar

• Handling a Team of 40 Customer Service Officers and 4 Team leaders
• Handling B2B and B2C business, complete business from sales to delivery service
• Continuous monitoring and evaluating performances of Team members to ensure efficiency in operations and meeting individual and team targets
• Managing and Coordinating with Fulfillment Centres for timely delivery to respective outlets
• Identifying new business avenues for distribution and onboarding Jiomart merchants and other channels
• Identifying and implementing strategies for building team effectiveness by promoting a spirit of co-operation between team members
• Managed Cross-functional relation with service team, accounts and logistics team for smooth business operation
• Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
• Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue % in sales.
• Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.

Special Mention

Was part of JioMart Pilot Startup team, hence have worked closely with Top leadership team of Jiomart. Also was instrumental while deciding the policies, processes and basic framework of JioMart New commerce business.

• Handling Team of 8 HNI Relationship Managers
• HNI Customer Service, Cross selling, SIM Sales, Mobile phone Sales, wifi devices sales
• Handling a team of highly qualified Professionals (Premium Relationship Managers); who serviced and cross sell products (SIM connections, Mobile Phones WIFI Devices) to HNI clients
• To take ownership of customers issues and provide solutions, Improve customer service experience, create engaged customers and facilitate organic growth
• Assigning daily tasks and also ensure Cross selling other products like Jio WIFI, New SIM connections, JIO Phones etc
• To Recruit, Mentor, educate, update and Develop Premium Relationship Managers and nurture an environment where they can excel through encouragement and empowerment
• To acquire Retail Shops for increasing product (Mobile Phones, WIFI Devices) sales and partner with other companies to generate sales
• Organize corporate and Social Activities to increase customers and product visibility
• Special Projects-
• Worked as a Part of JIO PHONE project and assisted achieving massive success of Jio phone in terms of Sales and its Popularity among the masses
• Organized several activities during events and festivals in various locations
• Organized special offer activities for various corporate houses and companies holding big Labor base.

• Salaried Home loans, Balance-transfer, Top-up loans, Non-residential property loans
• To provide adequate training to team and develop a strategy of the Team; communicating with team members about their goals and also taking their feedback
• To educate and update team about bank’s other Products and services (cross selling)
• To monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed and achieve the goals
• To communicate directly with customers on case to case basis (HNI and Corporate clients), understand their perceptive and provide appropriate solutions
• To co-ordinate with team and help them with cases if anyone faces any difficulty, resolve the same by getting involved in the respective case
• To handle customer queries and complaints and provide information and solutions as per defined Banking standards.

• Home loans, Loan against Property, Balance-transfer, Top-up loans, Non-residential property loans
• Identify Potential Customers through Online channel (Internet & Bank Bazaar) and Phone calls and process their needs accordingly
• To Service HNI & Corporate clients, also provide appropriate solutions for the escalated cases
• Establish new channel Partners (connectors & agents) to increase the flow of business
• Co-ordinate with Credit team and Operations to proceed the loan applications for Loan Disbursement.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• Attend Calls from Doctors and Hospital Staff based in USA and resolve insurance related queries and complaints
• To update clients with the changes made in Insurance Product and process
• To document all call information according to the standard operating system
• To identify and escalate priority issues.

• To handle customer queries and complaints and provide information and solutions as per defined banking standards
• To follow up on customers escalations and close them
• Providing feedback to Team-leaders about Product, Process and reports
• To document customer feedback information according to the standard banking system
• To generate leads and passing them to concerned department.