Sujith Anbazhagan
Subject Matter Expert (SME)
Chennai
Summary
As a motivated, confident, and conscientious engineer, I am dedicated to continually enhancing my skills within my area of expertise. Currently serving as a Subject Matter Expert at Pickyourtrail, I am committed to delivering exceptional service and fostering strong client relationships. With a postgraduate degree in hand, I am eager to leverage my extensive experience, skills, and knowledge to contribute effectively to a forward-thinking company's objectives.
Driven by a passion for exceeding expectations, I am keen on implementing innovative strategies to address challenges and promote the core values of the organization. I aspire to be an integral part of a team that prioritizes customer satisfaction while achieving operational excellence and sustainable growth.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
Work History
Subject Matter Expert
Pickyourtrail
Chennai
09.2023 - Current
- Managing a 15-person team to optimize customer relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved system performance by eliminating operational gaps and software bugs.
- Monitored and tracked user progress to identify improvement opportunities.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Success Manager
WEGoT
Chennai
11.2022 - 08.2023
- Proficient in managing complex situations alongside leading builders within the industry.
- Skillfully address customer queries by providing strategic guidance and support to subordinate teams, enhancing overall customer satisfaction.
- Proactively seek out and capitalize on new business opportunities, aligning efforts with organizational objectives.
- Develop and implement Standard Operating Procedures (SOPs) tailored to meet specific operational requirements and ensure streamlined processes.
- Achieved significant milestones in upselling strategies and securing new orders, contributing to substantial revenue growth.
- Successfully generate revenue streams from assigned client portfolios through effective relationship management and value-added services.
- Take charge of meetings and facilitate discussions surrounding Service Level Agreements (SLAs), ensuring alignment with organizational goals and objectives.
- Adept communicator with the ability to engage and influence diverse stakeholders, fostering strong relationships and driving consensus.
Possess a forward-thinking entrepreneurial vision, driving innovation and growth initiatives within the organization.
Customer Support Analyst
Ultramain
Coimbatore
12.2021 - 11.2022
- Proficient in utilizing Aircraft Maintenance Software (V9) and possess comprehensive knowledge of its functionalities.
- Experienced in managing aviation clientele, including esteemed companies such as Emirates and Cathay Pacific.
- Skilled in product sales within the software industry, leveraging expertise to effectively promote and sell products to clients.
- Employ strategic methods to efficiently handle and resolve customer queries, ensuring high levels of customer satisfaction.
- Provide round-the-clock support to customers, demonstrating dedication to delivering exceptional service and support.
- Mentor and guide team members to effectively achieve collective work objectives and goals.
- Employ a solution-oriented approach when addressing customer needs and concerns, focusing on delivering effective resolutions.
- Drive efficiency and productivity in work processes to contribute toward the achievement of company objectives and targets.
Customer Service - Assistant Manager Ramp
IndiGo Airlines
Chennai
06.2017 - 12.2021
- Proficiently manage all ground operations for both commercial and cargo aircraft, ensuring smooth and efficient processes.
- Handle turnaround and base flights, overseeing all related activities and operations.
- Hold the responsibility for safety protocols on the ramp side, ensuring adherence to regulations and standards.
- Possess expertise in load and trim procedures, ensuring proper distribution of weight for safe aircraft operation.
- Demonstrate a thorough understanding of Dangerous Goods Regulations (DGR), ensuring compliance in handling hazardous materials.
- Hold qualifications as a load officer for A320 and ATR Aircraft, ensuring accurate loading and distribution of cargo.
- Deliver exceptional customer service on the ramp side, ensuring a positive experience for all stakeholders.
- Exhibit strong planning skills in managing quick turnaround (QTAT) flights, optimizing efficiency and minimizing delays.
- Act as a team leader, making final decisions regarding aircraft operations and ensuring smooth execution.
- Familiar with day, night, and all-weather operations, adeptly navigating various conditions to ensure safe and efficient aircraft operations.
Education
Master of Science - Aircraft Maintenance Systems
University of South Wales
Wales, United Kingdom 09.2015 - 12.2016
Bachelor of Science - Aeronautical Engineering Technologies
Hindustan University
Chennai, India 06.2011 - 05.2015
High School Diploma -
Karthikeyan Matriculation School
Chennai, India 06.2010 - 05.2024
Skills
Exceptional Communication
Timeline
Subject Matter Expert
Pickyourtrail
09.2023 - Current
Customer Success Manager
WEGoT
11.2022 - 08.2023
Customer Support Analyst
Ultramain
12.2021 - 11.2022
Customer Service - Assistant Manager Ramp
IndiGo Airlines
06.2017 - 12.2021
Master of Science - Aircraft Maintenance Systems
University of South Wales
09.2015 - 12.2016
Bachelor of Science - Aeronautical Engineering Technologies
Hindustan University
06.2011 - 05.2015
High School Diploma -
Karthikeyan Matriculation School
06.2010 - 05.2024
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