Onaiza Khan
Customer Service
Mira Road,Maharastra, Mumbai
Summary
Objective is to obtain a challenging role in a growing organization where I can contribute towards organizational goals using my past experiences and Technical /Management Skills. Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert
Tech Mahindra Limited
07.2022 - Current
- Designed and prepared reports, campaigns.
- Identified and recommended changes based on market research and consumer analysis.
- Developed and presented business cases, presentations and reports to senior management.
- Monitored and tracked user progress to identify improvement opportunities.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Provided ad-hoc reporting in support of decision-making.
- Traveled to UK and attended conference.
- Client Appreciation and positive feedbacks for delivery.
Customer Service Representative
Tech Mahindra Limited
10.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in upgrading their contracts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Executive
Firstsource Solution Limited
02.2019 - 07.2020
- Handling and verifying customer problems.
- Maintained accurate records of all customer interactions, enabling better tracking of issues and resolutions over time.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with customers.
- Enhanced brand loyalty by providing exceptional customer service through active listening and problemsolving.
Education
Bachelor of Management Studies - Management Studie
Chetana H.S College of Eco & Com, Fr Mumbai University
Mumbai03.2018
HSC - undefined
Fr Nirmala Memorial Foundation College of Commerce and Science
SSC - undefined
Fr St. Anthony High School
Skills
Report preparation
undefinedProfessional Efficiencies
- Soft spoken, debonair and disciplined.
- Efficient in sorting out instantaneously all kinds of service and products related complaints of the customers.
- Adapting expertise with the changing environment.
- Basic Knowledge of Computer, MS Excel, MS PowerPoint, MS Word.
Personal Information
- Date of Birth: 12/06/97
- Gender: Female
- Marital Status: Married
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Accomplishments
- Best advisors across commercials for 2 consecutive quarters.
- Samsung Client Appreciation for inputs provided.
- Collaborated with team of Samsung in the development of their recent launches
Timeline
Subject Matter Expert
Tech Mahindra Limited
07.2022 - Current
Customer Service Representative
Tech Mahindra Limited
10.2021 - 06.2022
Customer Executive
Firstsource Solution Limited
02.2019 - 07.2020
Bachelor of Management Studies - Management Studie
Chetana H.S College of Eco & Com, Fr Mumbai University
HSC - undefined
Fr Nirmala Memorial Foundation College of Commerce and Science
SSC - undefined
Fr St. Anthony High School
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