SUJOY MITRA
Kolkata
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software & hardware support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive an optimal user experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Infrastructure Associate
Madhu Jayanti International Pvt. Ltd.
04.2019 - Current
- To manage & maintain Asset Management through HRMS & Snipe-IT tool, Windows Server Installation & Backup operation management through VM, O365 user profile & email ID creation & manage profile through admin console, Active Directory User creation & health checkup, Outlook mail client configuration, vendor Management & collaboration, Remote user application support, CCTV & Biometric Application Management, ticket & SLA management
Senior Application Support Engineer
Info Services Pvt. Ltd. & Precision Techserve.Pvt. Ltd.
01.2018 - 04.2019
- Application Support of Net-book PC including all Banking Applications & troubleshooting in all TAB application issues & new patch implementation on those Banking & Micro-finance applications, User end application support & email issue troubleshooting & resolution
Senior IT Support Engineer [TISCO Project]
A.R Infratech Services Pvt. Ltd.
05.2017 - 01.2018
- Lotus Mail Configuration, Backup & Restoration, SAP user creation & user interface issue resolution, Microsoft Win 2k Server health checkup & backup monitoring & management, Remote user application support, ticket SLA monitoring & management
Senior Server Engineer[Bharti Airtel Ltd. Project]
Kaizen IT Services Pvt. Ltd.
10.2015 - 04.2017
- Managing Domain controller, DHCP mail server Backup & Monitoring, TEM Relay server, File & Print server Monitoring & Health Checkup
Data Centre Lead[BALCO Project]
Kaizen IT Services Pvt. Ltd.
12.2013 - 09.2015
- Managing & Monitoring Active Directory, Domain controller, WSUS server, File server, Antivirus Server, Lotus Mail Server back-up & monitoring & other application server's health checkup & backup management
Senior System Engineer
Network Solutions Pvt. Ltd & DSM Infocom Pvt. Ltd.
07.2011 - 12.2013
- Managing & monitoring all User's application (WINDSS, AS400) including mail client configuration & troubleshooting in all OS, application & mail client relates issues, Asset Management, Ticket Monitoring & SLA Management
Senior IT Support Engineer
Addeco Flexione Workforce Pvt. Ltd & CMS Info Systems Pvt. Ltd.
10.2008 - 07.2011
- ERP NAV Application Installation & troubleshooting in all NAV related issues, Implementation of all New Object rollout, Outlook mail configuration, Desktop Support, Ticket Management
Photogrammetric System Engineer
Assurgent Technology Solutions Pvt. Ltd.
07.2007 - 04.2008
- Measuring & Pointing Photos in Three Dimensions & Designing on AutoCAD, Desktop Support
Education
B.Tech - Applied Electronics & Instrumentation
Guru Nanak Institute Of Technology
Kolkata08.2007
Higher Secondary - Science
Madhyamgram High School
Madhyamgram, Kolkata07.2003
Madhyamik -
Madhyamgram High School
Madhyamgram, Kolkata07.2001
Skills
- Hyper-V
- VMware
- DHCP
- DNS
- Active Directory
- MS Azure
- MS Outlook
- Microsoft Dynamic NAV
- Office 365
- MS Office
- Microsoft Windows Server
- Asset Management
- Windows Server Management
- VM Backup
- Lotus & Outlook mail client Configuration & Management
- IT Infrastructure Support
- Desktop Support & Management
- Remote Application Support
- Network Support
- Vendor Management
- Ticket & SLA Management
- Project Management
- Team Management
Certification
- Microsoft Certified Systems Engineer (MCSE)
- CMS Certified Systems Engineer (CCSE)
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Hobbies and Interests
- Painting
- Listening to Music
Appreciations
Declared Best Engineer from Shoppers stop in EOSS Period, 2011, For smooth & optimal IT Support to reach desired target
Timeline
Senior IT Infrastructure Associate
Madhu Jayanti International Pvt. Ltd.
04.2019 - Current
Senior Application Support Engineer
Info Services Pvt. Ltd. & Precision Techserve.Pvt. Ltd.
01.2018 - 04.2019
Senior IT Support Engineer [TISCO Project]
A.R Infratech Services Pvt. Ltd.
05.2017 - 01.2018
Senior Server Engineer[Bharti Airtel Ltd. Project]
Kaizen IT Services Pvt. Ltd.
10.2015 - 04.2017
Data Centre Lead[BALCO Project]
Kaizen IT Services Pvt. Ltd.
12.2013 - 09.2015
Senior System Engineer
Network Solutions Pvt. Ltd & DSM Infocom Pvt. Ltd.
07.2011 - 12.2013
Senior IT Support Engineer
Addeco Flexione Workforce Pvt. Ltd & CMS Info Systems Pvt. Ltd.
10.2008 - 07.2011
Photogrammetric System Engineer
Assurgent Technology Solutions Pvt. Ltd.
07.2007 - 04.2008
- Microsoft Certified Systems Engineer (MCSE)
- CMS Certified Systems Engineer (CCSE)
B.Tech - Applied Electronics & Instrumentation
Guru Nanak Institute Of Technology
Higher Secondary - Science
Madhyamgram High School
Madhyamik -
Madhyamgram High School
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